MAC Systems Specialist

The Scarlett Group•Jacksonville, FL

6d•Onsite

About The Position

The MAC Systems Specialist is responsible for leading the design, implementation, support, and optimization of Apple macOS environments across Scarlett Group’s client base. This role serves as the internal and client-facing authority on Apple device management, security, and integration within predominantly Microsoft-based environments. The MAC Systems Specialist acts as a technical lead, supporting escalations, guiding best practices, and ensuring consistent, scalable solutions that align with client needs and Scarlett Group standards.

Requirements

5+ years of experience supporting macOS environments in a business or MSP setting
Strong expertise in Apple ecosystem, including macOS, iOS, and Apple hardware
Hands-on experience with MDM tools such as Jamf, Microsoft Intune, or similar
Experience integrating macOS devices with Microsoft 365, Azure AD, and identity management solutions
Solid understanding of networking, security, and endpoint management principles
Experience in a managed services environment supporting SMB to mid-market clients preferred
Strong problem-solving and troubleshooting skills in complex technical environments
Excellent written and verbal communication skills, with ability to work directly with clients

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, or related field preferred
Relevant certifications preferred (e.g., Apple Certified Support Professional, Jamf certifications, Microsoft certifications)

Responsibilities

Serve as the primary technical expert for macOS, Apple hardware, and Apple ecosystem technologies
Design, implement, and support macOS environments in business and MSP settings
Lead deployment and management of Apple devices using MDM platforms (e.g., Jamf, Intune, or equivalent)
Integrate macOS systems into Microsoft 365, Azure AD, and hybrid identity environments
Provide advanced troubleshooting and resolution for complex Apple-related issues
Support and guide Helpdesk and Tier 2 teams on macOS-related incidents and service requests
Develop and maintain technical documentation, standards, and best practices for Apple environments
Act as a client-facing resource, clearly communicating technical concepts and recommendations in business-friendly terms
Participate in solution design, onboarding, and project implementations involving Apple infrastructure
Ensure all solutions align with security best practices, compliance requirements, and Scarlett Group standards
Maintain awareness of emerging Apple technologies and recommend improvements to client environments
Collaborate with engineering, vCIO, and service teams to deliver consistent and scalable solutions
Participate in process improvement initiatives and contribute to service delivery optimization
Other duties as assigned