MAC & Occupancy Coordinator

JLL•Juncos, PR

4d•Onsite

About The Position

The MAC & Occupancy Coordinator supports daily workplace operations related to Moves, Adds, and Changes (MAC), occupancy coordination, and customer support activities across assigned buildings and office spaces. This role is responsible for coordinating employee moves, supporting seat assignments, maintaining occupancy data accuracy, managing service requests/tickets, and ensuring a positive customer experience through timely operational support. The position works closely with clients, workplace operations, facilities teams, vendors, and internal stakeholders to support efficient workplace services and day-to-day building operations. This is an execution-focused operational support role that follows established workplace procedures, operational workflows, and occupancy coordination processes.

Requirements

High School Diploma or equivalent required
Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
Strong organizational and coordination skills
Ability to manage multiple requests and priorities simultaneously
Strong attention to detail and data accuracy
Effective written and verbal communication skills
Customer-focused mindset
Ability to work within established procedures and operational processes
Strong teamwork and collaboration skills
Problem-solving and follow-up capabilities
Ability to regularly walk throughout buildings, office floors, and workplace areas during daily operations and move activities
Ability to lift, carry, or move items up to 50 lbs as needed to support workplace operational activities
Ability to stand, walk, bend, and move throughout the workday while supporting move coordination and occupancy activities
Ability to work in fast-paced operational environments with changing priorities
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Associate degree or coursework in Business Administration, Facilities Management, Workplace Operations, or related field preferred
Experience using ticketing systems, workplace tools, or space management systems preferred
Experience with Archibus, SharePoint, or similar workplace systems is a plus
Experience supporting workplace moves or occupancy coordination
Experience working in corporate office environments
Familiarity with workplace service operations and customer support workflows

Responsibilities

Coordinate employee and department moves, adds, and changes (MAC activities)
Support move scheduling and move execution activities
Prepare move communications and customer notifications
Track move requests and ensure timely completion
Coordinate with facilities, vendors, IT, and workplace teams during move activities
Assist with onsite move support and workplace setup activities
Maintain accurate occupancy and seating data
Support workspace assignments and seat management processes
Assist with occupancy reporting and space utilization tracking
Update workplace systems and databases related to occupancy information
Support workspace audits and data validation activities
Respond to customer inquiries related to workplace services and seating requests
Monitor and manage operational tickets/service requests
Escalate unresolved issues appropriately
Support SLA performance and timely resolution of requests
Maintain strong customer communication throughout the request lifecycle
Prepare operational reports, trackers, and dashboards
Maintain documentation related to workplace operations and occupancy activities
Support special workplace initiatives and operational projects as needed
Assist leadership with reporting and coordination tasks
Ensure compliance with workplace operational procedures