Mac Engineer

Digital Consultants•Bethesda, MD

2d•Onsite

About The Position

Digital Consultants seeks a Mac Engineer to provide on-site enterprise Apple platform support to the Naval Medical Leader and Professional Development Command (NMLPDC). The role focuses on configuring, managing, updating, securing, and supporting Apple Mac devices and servers; developing new Mac infrastructure; implementing DISA Security Technical Implementation Guides; and supporting migration to the NMED/MEDCOI network.

Requirements

Advanced knowledge of enterprise macOS administration, Apple hardware and software, Mac servers, and enterprise management tools.
Experience implementing DISA Security Technical Implementation Guides, using STIG Viewer, and performing Information Assurance scanning, patching, and secure configuration activities.
Experience supporting Active Directory integration, Mobile Device Management, asset management, user and machine deployment, and enterprise Apple lifecycle activities.
Ability to diagnose and resolve highly complex Mac configurations, operating system issues, software problems, and error messages.
Knowledge of NMED/MEDCOI migration support, PIV-secured Mac deployment, Outlook, DoD Enterprise Email, certificate publishing, and printer configuration.
Strong quality assurance, documentation, customer-service, oral communication, written communication, and cross-functional coordination skills.
NAC suitability required for all contractor staff
CAC eligible.
CompTIA Security+ or an equivalent certification required before accessing the network.
Bachelor's degree in a related discipline; four additional years of directly relevant Apple enterprise experience may substitute.
Minimum of 4 years of recent experience supporting enterprise Apple/macOS environments, including Active Directory integration, enterprise device deployment, security configuration, Mobile Device Management, and enterprise troubleshooting

Responsibilities

Use industry enterprise management tools to configure, manage, update, and support Apple Mac devices, including servers, desktops, laptops, iPads, and iPhones.
Develop and maintain secure enterprise Mac infrastructure in support of migration to the NMED/MEDCOI network.
Implement Defense Information Systems Agency Security Technical Implementation Guides and perform Information Assurance scanning and patching, including use of STIG Viewer.
Apply Department of Defense Information Assurance and IA-enabled device configuration requirements to Apple systems and infrastructure.
Install, test, evaluate, and support new versions and updates of Mac hardware, software, and operating systems.
Diagnose and resolve highly complex Mac system configurations, operating issues, and error messages.
Operate and support an Active Directory server-client environment for Apple devices on the NMED/MEDCOI network.
Deploy new user accounts and machines and provide Mobile Device Management and asset-management support.
Provide hands-on and remote support for Mac equipment, configure and deploy PIV-secured Mac laptops, and support Outlook, DoD Enterprise Email, certificate publishing, and printer setup.
Coordinate with IT staff on quality assurance testing and production scheduling and attend Macintosh departmental status meetings.
Provide clear two-way communication and keep management informed of technical plans, risks, progress, and completed work while ensuring full ticket resolution.