MAC Desktop Support

TEKsystems•Irvine, CA

1d•$30 - $40•Onsite

About The Position

TEKsystems is looking for a strong MAC desktop support technician that can act as the primary point of contact for internal help desk and desktop support, handling day‑to‑day hardware, software, and network issues including: Troubleshoot macOS, Windows, and iOS devices, along with peripherals and basic network connectivity Support core IT systems including servers (basic level), phones, printers, and business applications Own new hire onboarding and offboarding — creating accounts, setting up devices, and recovering equipment Triage and escalate complex issues to the appropriate IT teams while staying involved through resolution Follow and help enforce security best practices across devices and user access Work with vendors to repair or replace hardware as needed Maintain a professional, customer‑focused approach and work closely with teammates across the business Set up, support, and run AV for meetings and company events Strong customer service skills and the ability to support users with varying technical skill levels Hands‑on troubleshooting experience with macOS, iOS, and Windows environments Experience supporting Zoom and Zoom Rooms Manage device refreshes and onboarding/offboarding tasks by coordinating with hiring managers and internal teams Comfortable working a ticket queue, meeting SLAs, and following ticketing best practices Create and maintain help desk documentation and runbooks Advocate for the end user by improving processes, tools, and support workflows Proactively track and manage IT inventory including laptops, accessories, and software licenses Experience with user and device management in Jamf, Okta, Google Workspac

Requirements

Strong customer service skills and the ability to support users with varying technical skill levels
Hands‑on troubleshooting experience with macOS, iOS, and Windows environments
Experience supporting Zoom and Zoom Rooms
Experience with user and device management in Jamf, Okta, Google Workspac

Responsibilities

Troubleshoot macOS, Windows, and iOS devices, along with peripherals and basic network connectivity
Support core IT systems including servers (basic level), phones, printers, and business applications
Own new hire onboarding and offboarding — creating accounts, setting up devices, and recovering equipment
Triage and escalate complex issues to the appropriate IT teams while staying involved through resolution
Follow and help enforce security best practices across devices and user access
Work with vendors to repair or replace hardware as needed
Maintain a professional, customer‑focused approach and work closely with teammates across the business
Set up, support, and run AV for meetings and company events
Manage device refreshes and onboarding/offboarding tasks by coordinating with hiring managers and internal teams
Comfortable working a ticket queue, meeting SLAs, and following ticketing best practices
Create and maintain help desk documentation and runbooks
Advocate for the end user by improving processes, tools, and support workflows
Proactively track and manage IT inventory including laptops, accessories, and software licenses