Mac Support Engineer
About The Position
This position will provide help desk and technical support: ● Provide technical assistance to staff, contractors and interns. ● Manage the technical support ticketing queue and escalate as needed. ● Respond to and solve “Tier 1 and 2” help desk tickets. ○ Includes topics like basic troubleshooting, driver installation, backup instruction, AV cabling, camera operation. details below ● Basic troubleshooting of MacOS operating systems. ● Google Enterprise support ● SasS support (1password, Zoom, G-Suite, Slack, OKTA, Fleetsmith) ● Inventory and Asset Management, Procurement support ● Responsible for end-user documentation for technical or repetitive tasks, such as Google Hangout, Skype, AV infrastructure use, conference room use, and speakerphone setup. ● Manage Hardware Donation program A lot more people are coming into the office. • Zoom Rooms are going down, • Needs someone who knows iPad’s, Imini’s, How to setup Zoom rooms. Knows how to handle basic internet connectivity. • 5 days onsite. • 30-50 users in the office. On average 10-20. • Supporting a lot of users via Slack. • In office support exp. Troubleshoot zoom rooms, printers, basic Mac OS administration, familiar with iPads and mac Mini administration, is willing to come into the SF office 5 days a week, and is good at housekeeping (inventory, breaking down/stashing away empty boxes, keeping IT equipment in order
Requirements
- “Power-User” understanding or better of Mac OS X and Ubuntu Linux Operating Systems.
- Service-oriented approach: able to anticipate, understand and meet the needs of professionals.
- Excellent verbal and written communication skills; ability to communicate with non-technical users.
- Ability to successfully manage multiple priorities including urgent tasks.
- Be comfortable in a highly collaborative, consensus-oriented environment.
- Proven ability to work well on a team, take instruction, and learn from mistakes.
- Must be able to lift 20 lbs or more. (Accommodations can be made should this be an issue.)
- Familiar with iPads and mac Mini administration
- Willing to come into the SF office 5 days a week
Nice To Haves
- Familiarity with a scripting language a plus.
Responsibilities
- Provide technical assistance to staff, contractors and interns.
- Manage the technical support ticketing queue and escalate as needed.
- Respond to and solve “Tier 1 and 2” help desk tickets.
- Basic troubleshooting of MacOS operating systems.
- Google Enterprise support
- SasS support (1password, Zoom, G-Suite, Slack, OKTA, Fleetsmith)
- Inventory and Asset Management, Procurement support
- Responsible for end-user documentation for technical or repetitive tasks, such as Google Hangout, Skype, AV infrastructure use, conference room use, and speakerphone setup.
- Manage Hardware Donation program
- Troubleshoot zoom rooms, printers, basic Mac OS administration
- Housekeeping (inventory, breaking down/stashing away empty boxes, keeping IT equipment in order
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
