Desktop Support Intern

MEADEN & MOORE • Cleveland, OH

8d • $30 • Hybrid

About The Position

As a Desktop Support Intern, you’ll be a key member of our IT team, empowering colleagues to work efficiently and securely in a hybrid, technology-driven environment. You’ll provide hands-on and remote support, champion digital transformation, and help shape the employee technology experience.

Requirements

• Passion for technology and a growth mindset—staying current with IT trends, cloud solutions, and digital workplace tools.
• Strong communication and collaboration skills, with a focus on delivering exceptional customer experiences.
• Ability to work independently and as part of a cross-functional team in a fast-paced, agile environment.
• Experience supporting Windows, macOS, and mobile platforms; certifications (CompTIA, Microsoft, Apple, or HDI) are a plus.
• Familiarity with cloud productivity suites (Microsoft 365, Google Workspace), endpoint management, and cybersecurity best practices.
• Organizational skills and attention to detail for managing multiple priorities and projects.
• Actively pursuing an Associate or bachelor’s degree in Information Technology or related field, or equivalent experience.
• Prior experience in IT support or a similar role.

Responsibilities

• Serve as a trusted partner for end users, providing responsive support for hardware, software, and connectivity issues—onsite and remotely.
• Proactively monitor, diagnose, and resolve incidents using modern ITSM tools and automation platforms.
• Maintain and optimize device and software inventories, leveraging cloud-based asset management and analytics.
• Collaborate with IT and business teams to streamline onboarding, device deployment, and lifecycle management.
• Support a diverse range of devices (PCs, Macs, tablets, mobile, peripherals) and ensure seamless integration with cloud services, collaboration platforms, and enterprise applications.
• Document solutions, best practices, and knowledge articles to enable self-service and continuous improvement.
• Ensure compliance with security, privacy, and accessibility standards.
• Provide after-hours support as part of a rotating on-call schedule to maintain business continuity.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree