Desktop Support

TEKsystems•College Park, GA

1d•$25 - $27•Onsite

About The Position

This will be a “tech hub” and will see many “VIPs” so potential candidates will need to be able to interact with that level of leadership and not just be technical. • Advanced knowledge of managing workstation, laptops and handheld tablet devices. Resource will be able to leverage toolsets for workstation image, troubleshooting and hardware/software break fix • This position will be 100% onsite. supporting a station at an international hub of over 200 users. ( high profile site) • Experience as a PC Technician/Desktop Support Specialist preferred with an in depth knowledge of hardware/software installation, configuration, troubleshooting and resolving Windows Desktop related issues. • Experience with the following technologies a plus: Installing Windows system Images, AD, HP and Dell hardware platforms, Service desk software, and remote control utilities. • Ticketing Tool Required (preference ServiceNow their system is GSN) • Soft Skills: Will be working with all levels of the organization (C-Suite Level: Vice presidents, President, CIO, and all the way down to our lowest level associates) o Active Directory: Able to make changes to profiles, security settings, etc. • Must be able to work independently to complete end-user requests, troubleshoot problems and escalate unresolved technical problems to proper level. • Candidate should have a background that includes meeting or exceeding SLA's and working in a team environment to complete tasks. Knowledge of Service desk, Call escalation, metrics reporting, and working with technical staff preferred. Candidate must maintain a high standard of customer service and satisfaction

Requirements

Desktop
Troubleshooting
Support
imaging
active directory
Windows 10
High-school diploma and 3 years IT experience preferred.
Strong written and communication skills as well as the ability to maintain a regular and predictable attendance are necessary.
This position may require bending, lifting, and/or pulling.
Technicians will require the ability to lift up to 30lbs (Printers, Monitors and General hardware) and perform other duties related to technical support as assigned