MA Triage

ENT ASSOCIATES • Clearwater, FL

8d • Hybrid

About The Position

The position of MA Triage functions as the primary triage support to physicians and patients who are seen, served, and treated by Ear Nose & Throat Associates (ENTA). The incumbent must have completed and graduated from a recognized Medical Assistant educational training course or have acquired qualifying skills, as evaluated by ENTA, through medical/clinical work experience. Reports to: Clinical Director Flexibility: While this job description is meant to provide an overview and specific responsibilities of MA Triage, ENTA Leadership reserves the right to make changes, adjustments and revisions, as needed, to this document and will coordinate such modifications with ENTA’s Practice Administrator and Physicians. While the normal work week is 40 hours, you may be subject to overtime (not to exceed 50 hours per week).

Requirements

• High School education or GED equivalent.
• Working knowledge of general office duties.
• Good verbal and written communication skills.
• Good telephone skills.
• Demonstrated ability to use a computer with Microsoft Word, Outlook and EMR software.
• Excellent customer service skills.
• Strong organizational skills with the ability to multi-task.
• The ability to attend work on a regular basis.
• The ability to adhere to safety rules and other reasonable regulations pertaining to the job.
• The ability to refrain from negativity or excessive irritability.
• The ability to work in cooperation with other workers.
• The ability to accurately and efficiently document patient charts, ensuring proper spelling, grammar, and clarity to support quality patient care
• Willingness to succeed and grow individually as well as part of a team.

Nice To Haves

• Minimum two years of medical office experience preferred.

Responsibilities

• Fields triage calls from patients
• Facilitates medication requests from physicians, patients and pharmacies.
• Communicates with Physicians regarding patient status.
• Schedules appointments when needed in EMR system.
• Documents in the EMR any pertinent patient communications.
• Responds to tasks created in the EMR and is responsible for communicating any patient concern to the appropriate Physician, bringing any relevant data that will guide physician in the decision-making process.
• Directs hospital consults to the appropriate physician on call.
• Updates or populates patient chart with relevant medical data.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED