Maître d'hotel Hospitality Coordinator, Yoshoku - Waldorf Astoria New York
About The Position
After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Maître d' Hospitality Coordinator- Yoshoku to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. Our Yoshoku seeks a Maître d'hotel Hospitality Coordinator who will be the first and last impression of an extraordinary dining experience. This role requires an individual with a warm and engaging presence, a keen eye for detail, and a passion for Forbes 5-Star hospitality. You will set the tone for our guests’ journey, ensuring a seamless and personalized arrival, dining, and departure experience. With expert knowledge of seating flow and a commitment to anticipatory service, you will create a refined yet welcoming atmosphere, remembering guest names and preferences to enhance every visit.
Requirements
- Exceptional interpersonal skills with the ability to anticipate and fulfill guest needs before they are expressed
- A polished and professional demeanor, with a passion for hospitality and guest name recognition
- Ability to multitask and remain composed in a fast-paced, high-touch environment while maintaining a gracious presence
- Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Nice To Haves
- Prior experience in a fine dining, luxury, Forbes 5-Star, or Michelin-starred restaurant is preferred
Responsibilities
- Ensure a gracious, warm welcome for each guest, utilizing guest names whenever possible to create a personalized experience
- Escort guests to their seats with poise and hospitality, providing an elegant introduction to their dining journey
- Maintain an acute awareness of the dining flow, managing reservations and seating assignments to ensure a seamless experience
- Communicate with servers and chefs to accommodate special requests, dietary restrictions, and personal preferences
- Demonstrate a deep knowledge of the menu and beverage offerings, engaging guests with insights when appropriate
- Provide anticipatory service, recognizing opportunities to elevate the guest experience before a request is made
- Assist with maintaining the pristine presentation of the entrance and dining areas, ensuring a luxurious first impression
- Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence
Benefits
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
