Maître d%27hotel Hospitality Coordinator, Yoshoku - Waldorf Astoria New York

Hilton•New York, NY

3d•$37 - $38

About The Position

We are seeking a Maître d'hotel Hospitality Coordinator who is passionate about delivering world-class, anticipatory service in a refined dining environment. The ideal candidate thrives in a luxury setting, understands the importance of genuine guest engagement, and takes pride in creating seamless, personalized experiences. With an eye for detail and a natural warmth, you will be instrumental in ensuring each guest's journey begins and ends with elegance. Waldorf Astoria New York is seeking a Maître d' Hospitality Coordinator- Yoshoku to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. Our Yoshoku seeks a Maître d'hotel Hospitality Coordinator who will be the first and last impression of an extraordinary dining experience. This role requires an individual with a warm and engaging presence, a keen eye for detail, and a passion for Forbes 5-Star hospitality. You will set the tone for our guests’ journey, ensuring a seamless and personalized arrival, dining, and departure experience. With expert knowledge of seating flow and a commitment to anticipatory service, you will create a refined yet welcoming atmosphere, remembering guest names and preferences to enhance every visit.

Requirements

Exceptional interpersonal skills with the ability to anticipate and fulfill guest needs before they are expressed
A polished and professional demeanor, with a passion for hospitality and guest name recognition
Ability to multitask and remain composed in a fast-paced, high-touch environment while maintaining a gracious presence
Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position.
Ability to work flexible hours, including nights, weekends, and holidays as needed.

Nice To Haves

Prior experience in a fine dining, luxury, Forbes 5-Star, or Michelin-starred restaurant is preferred

Responsibilities

Ensure a gracious, warm welcome for each guest, utilizing guest names whenever possible to create a personalized experience
Escort guests to their seats with poise and hospitality, providing an elegant introduction to their dining journey
Maintain an acute awareness of the dining flow, managing reservations and seating assignments to ensure a seamless experience
Communicate with servers and chefs to accommodate special requests, dietary restrictions, and personal preferences
Demonstrate a deep knowledge of the menu and beverage offerings, engaging guests with insights when appropriate
Provide anticipatory service, recognizing opportunities to elevate the guest experience before a request is made
Assist with maintaining the pristine presentation of the entrance and dining areas, ensuring a luxurious first impression
Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs