M365 Migration Support Engineer - Hybrid

SAIC • Washington, DC

16h • Hybrid

About The Position

SAIC is seeking an experienced Microsoft Exchange Online Technical Support Engineer to provide dedicated support to U.S. Army 365 (A365) end users. The role delivers technical assistance for Exchange Online, resolves issues promptly, and helps maintain reliable communication systems. The engineer works with cross-functional technical teams to improve support processes and service delivery. This is a hybrid position requiring work at the nearest U.S. Army installation as needed.

The engineer provides Tier 2 and Tier 3 support for Exchange Online, plans and carries out migrations from on-premises and legacy systems to Microsoft 365, and supports Exchange Online configurations, policies, and security settings. The role also includes resolving complex issues during and after migrations, documenting resolutions, creating knowledge base articles, and contributing to process improvement initiatives.

Requirements

• Bachelor's degree and nine years of experience; an additional four years of experience may be considered in lieu of a degree.
• At least five years of experience supporting Microsoft Exchange environments, including Exchange Online.
• Active Secret security clearance, ability to maintain it, and U.S. citizenship.
• Hands-on experience with migration tools for Exchange, SharePoint, Teams, and OneDrive, such as Sharegate, Metalogix, or AvePoint.
• Experience with hybrid Exchange environments combining on-premises Exchange and Exchange Online.
• Strong knowledge of Office 365, Azure Active Directory, and PowerShell scripting.
• Ability to troubleshoot mail flow, mailbox permissions, and connectivity issues.
• Experience with security and compliance features, including DLP, retention, and auditing.
• Experience with DoD O365 tenants, such as Army 365, GCC High, or DoD environments.
• Excellent communication, documentation, and customer service skills.
• Current DoD 8140 IAT Level II or higher certification, such as Security+ CE, CySA+, or CASP+.
• Microsoft 365 Certified: Administrator Expert (MS-102).
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
• Microsoft 365 Certified: Teams Administrator Associate (MS-700).
• Microsoft Certified: Identity and Access Administrator Associate (SC-300).

Responsibilities

• Provide Tier 2/Tier 3 technical support for Exchange Online services within the Army 365 environment.
• Plan and execute migrations of user mailboxes, data, and services from on-premises and legacy systems to Microsoft 365.
• Troubleshoot and resolve complex email, mailbox, calendar, and connectivity issues.
• Manage and support Exchange Online configurations, policies, and security settings.
• Troubleshoot and resolve technical issues arising during and after the migration process.
• Document resolutions, create knowledge base articles, and contribute to process improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior