M365 Cloud Administrator

Leidos•Washington, DC

20h•$50,700 - $91,650•Remote

About The Position

Leidos has an opening for a Cloud Administrator to support the ESA V program. ESA V is an IT Services program supporting several customers within the Department of Justice and other federal agencies. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services. You will be a key part of the team delivering workstation support and solutions for a mission-critical U.S. Government program that has a rapidly growing demand for information to be securely accessible anywhere, anytime, from any device. The individual selected for this position will be a member of the Cloud Support team and the primary work location will be Washington, DC with work performed remotely. This individual will work with client stakeholders to improve the capability and capacity of the workstation management service to reliably meet the needs of a mobile, zero trust, geo-dispersed workforce. The successful candidate will have some hands-on experience with a cloud management platform. This can include supporting workstations, mobile devices, software, infrastructure, IAM, network, and security areas. You will work closely with the Infrastructure and Operations Manager and will be a part of the Cloud Support team on the following key tasks:

Requirements

BS in Computer Science, Systems Engineering, Security Information Systems, or related technical field or equivalent experience with 0-2 years relevant experience
Ability to work well with people from many different disciplines with varying degrees of technical experience
Experience utilizing and supporting a cloud environment (Microsoft, AWS, Google, etc)
Monitor and analyze logs, alerts, and reports to ensure effective troubleshooting
Perform follow-up through system monitoring and communication with users and other support teams
Monitor appropriate alerts to allow for quick response to security risks
Support the integration of Microsoft 365 with other business applications
Assist with endpoint patching to ensure security compliance
Ability to convert knowledge into work instructions for others to follow
Excellent communication skills are required to effectively interface with executive level to individual contributors.
Demonstrate strong self-management skills by prioritizing tasks, maintaining accountability for assigned work, and proactively seeking guidance.
Ability to assist with support issues to a successful conclusion while updating management and senior leadership.
Strong documentation skills to maintain up‑to‑date records that support operational consistency and team knowledge sharing
Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information.
Must be a U.S. Citizen

Nice To Haves

0-2 years of experience with workstation systems management systems administration support (Intune, SCCM, etc.)
General familiarity with cloud management solutions (Azure, AWS, Google, etc.)
Familiarity with scripting (PowerShell, Python, etc.)
Strong problem-solving and troubleshooting skills, with the ability to analyze technical issues and provide effective solutions, in a confidential manner.
Government contracting experience
Ability to create and speak to presentations and reports.

Responsibilities

Responsible for managing and maintaining Microsoft technologies and services
Configuring, troubleshooting, and enhancing M365 services and applications
Collaborating with other cloud support team members to support end-users
Utilizing Microsoft 365 tools to maximize productivity, collaboration, and data security
Completing incident tickets and service requests within SLA and in a modern tracking system
Working with desktop support, infrastructure, networking, and security engineering teams to resolve issues found in the environment
Attend internal meetings or with the customer as required
Provide weekly reporting of issues and projects
Utilize M365, and other tools to support a highly mobile, zero trust and geographically diverse customer
Ability and willingness to work extended hours or modified schedule for planned and emergency work
Perform other duties as assigned