M365 Architect || 100% Remote role || W2 role
About The Position
The M365 Architect supports and delivers Microsoft 365 applications, including SharePoint Online and OneDrive for Business, and Google Workspace collaboration applications, including Drive, Docs, Sheets, Slides, and Forms. The role encompasses application and tenant administration, configuration, maintenance, and issue remediation. It also involves leading engineers, coordinating delivery, and providing customer support in a dynamic environment with changing priorities and product features. The position requires strong communication, technical writing, troubleshooting, and multitasking skills. The architect will work with business users to resolve issues, support incident and problem management, document self-help and Service Desk guidance, monitor ticket queues and SLAs, and report operational performance to leadership. The role also involves collaboration with DevOps/Scrum teams and the use of project management tools. The posting mentions Copilot configuration, Sensitivity Labels, and Sensitive Information Types (SITs) in connection with information protection.
Requirements
- At least 2 years of experience with Microsoft 365 and associated applications.
- At least 2 years of experience with M365 application administration centers and the Message Center, Service Health, Usage Reports, and Service Requests.
- At least 2 years of experience using PowerShell for Microsoft 365 administration, including creating, maintaining, and debugging automation scripts.
- At least 1 year of experience with the Google Workspace Admin Center.
- At least 1 year of experience with SharePoint content migration.
- At least 1 year of experience with Microsoft and Google licensing, including group-based licensing.
- Experience with Microsoft 365 Apps for Enterprise (ProPlus), such as Excel and Word.
- Experience leading technical resources and engineers.
- Strong verbal and written communication skills, including technical writing.
- Experience writing technical knowledge-base articles for Service Desk troubleshooting and end-user self-help.
- Experience working with business users to troubleshoot and resolve issues, including opening and following through on Microsoft Unified Support requests.
- Strong critical-thinking and troubleshooting skills across M365 and Google Workspace applications, content, and collaboration issues.
- Experience with incidents, problem management, and creating catalog and configuration items in an ITIL system.
- Experience working on a DevOps/Scrum team and using a project management tool.
- Ability to multitask, adapt to changing priorities, and proactively learn new technologies and features.
- Willingness to work the 7 AM to 4 PM CST shift.
Nice To Haves
- Experience with Google Workspace and its collaboration applications.
- Experience with additional M365 applications, such as Viva Engage, Forms, Loop, and Whiteboard.
- Experience with Google GAM scripting.
- Experience with ServiceNow.
- Experience with Jira.
- Experience with ShareGate migration tools.
- Microsoft 365 certifications.
Responsibilities
- Support and deliver Microsoft 365 applications, including SharePoint Online, Microsoft Teams, and OneDrive for Business.
- Support and deliver Google Workspace collaboration applications, including Drive, Docs, Sheets, Slides, and Forms.
- Administer, configure, and maintain M365 and Google Workspace applications and tenants, and remediate issues.
- Lead a team of engineers, communicate effectively, review work, and ensure successful delivery.
- Use PowerShell to create, maintain, and debug scripts that automate routine Microsoft 365 administration tasks.
- Troubleshoot and resolve issues for business users across M365 and Google Workspace, including content, collaboration, and external-sharing issues.
- Write technical knowledge-base articles for Service Desk troubleshooting and end-user self-help.
- Open Microsoft Unified Support requests and follow up through resolution.
- Work incidents and problem management, and create catalog and configuration items in an ITIL system.
- Monitor ServiceNow ticket queues, manage SLAs, and present operational performance overview decks to leadership.
- Work with a DevOps/Scrum team using a project management tool.
- Support SharePoint content migrations.
- Work with Microsoft and Google licensing, including group-based licensing.
- Learn new technologies and features through client-provided knowledge sharing and self-directed learning.
- Support configuration related to Copilot and Sensitivity Labels/Sensitive Information Types (SITs).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
