M Club/ Concierge Attendant

Marriott San Antonio Airport•San Antonio, TX

7d•Onsite

About The Position

To ensure a hospitable and professional atmosphere in the concierge area. Serve all guests providing the highest level of service in an efficient and courteous manner while following Marriott standards, procedures and policies at all times.

Requirements

High school diploma or GED
Two years customer service experience
Must be able to communicate clearly with guests, customers, supervisors, and fellow Associates.
Must be able to calculate amounts and apply basic addition, subtraction and multiplication.
Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel.
TIPS – TABC
Serve Safe Certification
Texas Food Handler’s Card Certification
Practice written safety standards and rules at all times.
Associates must be able to stand for extended periods of time.
Use of hands, fingers, and arms is required.
Job frequently requires standing, walking, bending, and crouching.

Responsibilities

Handle all guest's requests and fulfill them as quickly as possible.
Be very knowledgeable about the hotel and its services.
Be very knowledgeable about local area, local events, attractions, sightseeing and cultural events.
Arrange all types of requests for all of our customers such as car rental, airline and train tickets, office services, beauty and barber services, babysitter etc.
Arrange presents, repairs and shopping, if requested.
Assist in check-in and check-out of guests whenever needed.
Ensure compliance with accident prevention guidelines.
Ensure that log books, handovers and checklists are completed daily.
Ensure compliance with cash handling.
Recognize all repeat guests and VIPs. Be able to recognize them and know about their special requests.
Be knowledgeable about Marriott Rewards and Frequent Flyer Programs.
Have a thorough knowledge about SOPs and LSOPs within the department.
At all times strive to represent Marriott in the most professional and courteous manner.
Be very knowledgeable about the rooms and their locations, services and facilities of the hotel.
Stock M Club with all amenities.
Keep M Club clean by sweeping, mopping and throw out trash.
Wiping tables and clearing all plates.