LVN Patient Coordinator
About The Position
At Beverly Hills Concierge Health, we are redefining Medicine by offering personalized, proactive healthcare through our concierge model. Our boutique practice emphasizes high-touch service, cutting-edge technology, and a holistic approach to wellness. We are a close-knit team passionate about providing exceptional care and building meaningful relationships with our patients. We are seeking a compassionate and highly organized Licensed Vocational Nurse (LVN) to join our care team as a Patient Care Coordinator. In this hybrid clinical-administrative role, you will be a key liaison between patients, providers and the Program Director, ensuring a seamless care experience from initial contact through ongoing follow-up. You’ll work closely with providers, specialists, and our internal team to deliver personalized support that goes beyond traditional care models.
Requirements
- Active LVN license in California required.
- Minimum 2 years of clinical experience
- Strong understanding of EMR platforms
- Excellent communication, multitasking, and problem-solving skills.
- Comfortable working across multiple digital platforms in a fast-paced, team-oriented environment.
- Ability to manage sensitive patient interactions with professionalism and empathy.
- Organized, tech-savvy, and driven by a commitment to exceptional patient care.
Nice To Haves
- experience in concierge or virtual care preferred
- Athena health experience highly preferred
Responsibilities
- Provide superior customer service to all patients through in-person visits, emails, phone calls, text messaging, and telehealth communication.
- Perform LVN-level clinical tasks, including taking vitals, administering IVs, collecting patient specimens, administering medications and vaccinations, and conducting basic assessments.
- Coordinate and manage day-to-day patient care activities, including scheduling, follow-ups, and care plan implementation.
- Attend offsite medical appointments to provide patient care.
- Oversee patient intake and registration, ensuring all patients are fully checked in before their appointments.
- Support Athena health and MOSAIQ workflows, including check-ins, patient data entry, and insurance management.
- Triage and respond to customer service inquiries across various online platforms.
- Monitor and respond in real time to communications from organization devices and platforms.
- Communicate with patients regarding their appointments, including processing cancellations and rescheduling requests.
- Work closely with physicians, clinicians, and patient care coordinators/home offices to coordinate appointment changes and update patients accordingly.
- Assist patients in navigating their Patient Portal.
- Manage and track all internal and external referrals, ensuring timely follow-ups and completion.
- Maintain accurate and up-to-date documentation of all referral activities in the Athena health and MOSAIQ EMR platforms.
- Support various customer service team projects as delegated by the Program Director.
- Collaborate with the care team to enhance patient engagement and satisfaction.
Benefits
- Competitive salary and comprehensive benefits package.
- A mission-driven, collaborative, and supportive work environment.
- Opportunities for career growth, continued training, and advancement.
- The opportunity to work at the forefront of personalized, modern healthcare.
- Health, dental, and vision insurance
- 401k matching
- FSA
- Company-sponsored life insurance
- Voluntary supplemental life insurance
- Voluntary short-term / long-term disability options
- PTO & paid holidays
- Employee recognition programs
- Team building events & employee appreciation lunches
- Referral bonus programs
- Job training, professional development, & continued education
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
