Luxury Travel Consultant - (Arabic Speaking)

Ten Group

15h • Hybrid

About The Position

We're looking for a professional, motivated and customer-focused Luxury Travel Consultant to join our luxury concierge team in the UK. In this role, you'll deliver exceptional, personalised service to our high-net-worth members, managing a wide variety of lifestyle requests across travel, dining, retail, entertainment and exclusive experiences, with a strong focus on the Middle East market. This role is ideal for someone who is passionate about travel, luxury hospitality, dining, culture and creating unforgettable experiences for every member.

Requirements

• Fluent in English and Arabic with excellent written and verbal communication skills.
• Several years' experience in the travel industry, such as with a tour operator or travel agency, or a minimum of 3 years' experience in luxury concierge, hospitality or high-end customer service.
• Previous experience booking flights, hotels and other travel arrangements is highly desirable.
• Solid GDS experience, preferably Amadeus, with excellent knowledge of the Middle East, particularly Dubai, Abu Dhabi and Doha, with an understanding of key destinations across Asia.
• A strong understanding of luxury lifestyle services and the expectations of affluent and high-net-worth clients.
• Exceptional customer service, communication and relationship-building skills with the ability to remain calm and professional under pressure.
• Highly organised with excellent attention to detail and a proactive approach to problem-solving.
• Strong online research skills and the ability to source tailored recommendations quickly and accurately.
• Able to work effectively in a fast-paced environment, managing multiple priorities and tight deadlines.
• Passionate about travel, luxury, dining, events, culture and lifestyle experiences.
• A positive, proactive "can-do" attitude with a genuine desire to deliver exceptional member experiences.
• Available to work on a full-time basis.
• Relevant travel, luxury concierge or hospitality experience is required; career changers cannot be considered.

Nice To Haves

• French would be advantageous but is not essential.

Responsibilities

• Manage end-to-end member requests, delivering tailored recommendations and exceptional service within agreed timeframes.
• Use your destination knowledge, supplier network and negotiation skills to secure the best travel, dining and lifestyle experiences.
• Build strong relationships with members and suppliers to deliver seamless, personalised service.
• Promote Ten's wider lifestyle services, identifying opportunities across travel, tickets, retail and other concierge offerings.
• Resolve member queries and service recovery issues with professionalism and a customer-first mindset.
• Maintain accurate records and ensure all member interactions are updated in real time.
• Gather member feedback and identify opportunities to continuously improve the member experience.
• Maximise commercial opportunities by identifying commissionable bookings where appropriate.
• Consistently deliver the high standards of service expected by luxury and affluent clientele.

Benefits

• Attractive compensation package: Competitive salary, performance-based bonus, and the Ten Loyalty Rewards program
• Flexible work arrangements including Hybrid work possibilities
• Sabbaticals: One month of paid leave every five years
• Remote Working Holidays: Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients members would!
• Development prospects in an agile, growing company
• Inclusive company culture: Diversity and collaboration are highly valued

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed