Luxury Travel Concierge
Bilt•Remote,
•$65,000 - $80,000
About The Position
We're looking for a motivated and detail-oriented Personal and Corporate Travel Advisor to join the Bilt Travel Pod. In this role, you'll be the frontline point of contact for Bilt members navigating travel-related questions, bookings, and issues. You'll help ensure every member interaction reflects the quality and care that define the Bilt experience.
Requirements
- Experience in customer service, hospitality, travel, or a related field
- Experience working in a GDS
- A genuine interest in travel and helping people
- Strong written and verbal communication skills with a friendly, professional tone
- Comfort working in a fast-paced environment and managing multiple inquiries simultaneously
- A problem-solving mindset with the ability to think on your feet
Nice To Haves
- Familiarity with travel booking platforms or loyalty/rewards programs is a plus
- Proficiency with support tools (e.g., Zendesk, Salesforce, Intercom) is a plus
Responsibilities
- Respond to inbound member inquiries across channels (email, chat) related to travel bookings, rewards redemption, itinerary changes, and general travel questions
- Troubleshoot and resolve travel-related issues, including booking errors, cancellations, delays, and points discrepancies
- Guide members through the process of using Bilt points for flights, hotels, and other travel redemptions
- Escalate complex or sensitive cases to senior team members or partner contacts when appropriate
- Maintain accurate records of member interactions and resolutions in internal systems
- Collaborate with cross-functional teams (Loyalty, Product, Partner Operations) to relay member feedback and flag recurring issues
- Stay current on Bilt travel partners, promotions, policies, and platform updates to provide informed support
Benefits
- Competitive salary with a meaningful stake in the company via equity and our performance bonus program
- Health insurance for you (& your loved ones) from day one
- One Medical Membership
- Wellness stipends
- Family programs
- 401k plan with a match
- Commuter FSAs
- UNLIMITED PTO
- Exclusive Employee only Bilt Points
- Team Events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
