Luxury Service Advisor - Genesis of Winston Salem

Bob King Automotive Group•Winston-Salem, NC

9d•Onsite

About The Position

Genesis of Winston-Salem is seeking a professional, customer-focused Luxury Automotive Service Advisor to join their award-winning team. As North Carolina’s premier Genesis dealership, they provide a first-class ownership experience, and the Service Advisors are central to this commitment. The ideal candidate is passionate about helping customers, enjoys a fast-paced environment, and wants to be part of a team that values professionalism, integrity, and excellence.

Requirements

Exceptional customer service and relationship-building skills.
Strong communication, organization, and time management abilities.
Ability to multitask while maintaining attention to detail.
Professional appearance and positive attitude.
Valid driver’s license with an acceptable driving record.
Put the customer first in every interaction.
Communicate with honesty, professionalism, and confidence.
Build trust through transparency and follow-through.
Work collaboratively with technicians and teammates.
Take pride in delivering a luxury ownership experience.
Enjoy continuous learning and personal growth.

Nice To Haves

Previous automotive Service Advisor experience preferred.
Luxury dealership experience is a plus but not required.
Experience using dealership management systems is preferred.

Responsibilities

Greeting customers promptly and professionally on the service drive.
Listening carefully to customer concerns and accurately documenting repair requests.
Performing vehicle walk-arounds and explaining the "why" to customers following the dealership's Promise process.
Preparing repair orders and communicating repair recommendations clearly.
Maintaining regular communication with customers regarding vehicle status and estimated completion times.
Collaborating closely with technicians to ensure accurate diagnoses and timely repairs.
Reviewing completed repairs/further needs with customers and ensuring complete satisfaction before vehicle delivery.
Following up after service to strengthen customer relationships and encourage repeat business.
Maintaining thorough documentation and completing manufacturer-required training.

Benefits

Competitive compensation with excellent earning and bonus potential.
Consistent customer traffic and a growing service department.
Paid Genesis manufacturer training and ongoing professional development.
Supportive leadership committed to your success.
State-of-the-art brand new dealership and service facility.
A collaborative team environment with experienced technicians and staff.
Paid Time Off beginning as early as your 31st day of employment.
Medical, Dental, and Vision Insurance.
401(k) with company match.
Employee discounts on vehicles, service, and parts.
Employee Appreciation Program featuring tickets to local attractions and community partnerships.
Career advancement opportunities throughout Bob King Automotive Group.