Luxury Sales Manager

HRI Hospitality•New Orleans, LA

4d•Onsite

About The Position

Maison Métier offers a refined boutique hotel experience where timeless elegance meets the vibrant culture of New Orleans. Designed for discerning travelers, the hotel blends sophisticated interiors, curated art, and personalized service to create an intimate and elevated stay. A one Michelin Key property two years in a row, Maison Métier feels less like a hotel and more like a lavish, art-laden residence. The Luxury Sales Manager is responsible for growing business in the luxury market segment through the Consortia and Group segments. This individual will continue to further penetrate existing accounts as well as procure new business for their assigned hotel. The Luxury Sales Manager is also responsible for meeting their assigned monthly sales goals.

Requirements

College degree or High School Diploma with related experience
Minimum of 3+ years of past hotel sales experience preferred
Experience in a similar size and quality hotel preferred
Excellent verbal and written communication skills including leading and participating in formal presentations
Advanced level of producing luxury business sales through directly soliciting business
Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
Prior experience with the luxury consortia travel companies
Strong computer skills
Experience with amadeus Agency 360 and Demand 360 business intelligence products and STR reports
Strong desire to deliver high quality customer service
Detail oriented and organized as it pertains to accuracy and efficiency

Responsibilities

Responsible for meeting or exceeding individual revenue goals in the luxury market segment(s) for the hotel
Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s)
Conduct site inspections, actively entertain, and interact with customers
Travel locally to conduct outside calls and attend tradeshows representing hotels required
Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
Maintain relationship with brand’s national sales office
Responsible for negotiating volume account contracts and implementation and set up as required
Analyze historical, current and future hotel/market trends and develop strategies to maximize occupancy and average rate of assigned hotels through creative and selective selling
Assist in the development of the annual budget and quarterly property reviews
Completion of weekly/monthly sales activity goals provided by each property
Audit and edit all luxury consortia platforms in partnership with the marketing team to keep content accurate and up to date.
Manage all FAM and educational stay requests from luxury consortia partners.
Respond to all consortia and Group RFPs
Run daily Reservations Booked reports to mark and classify VIP’s according to Hyatt standards.
Run daily Arrival reports to identify special requests, amenities, potential upgrades, early check-in or late check-out requests and distribute to the front office team.
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening and/or weekend hours
Other duties as assigned