Luxury Sales Associate

Dufry•Hudson, OH

6d•$22•Onsite

About The Position

This Luxury Sales Associate (Duty-Free) position involves operating stores for high-end brands such as Hermes, Bvlgari, Cartier, Omega, Ferragamo, Burberry, Moncler, and more. The role requires contributing to store goals through excellent customer service and product knowledge, acting as a brand ambassador to ensure a pleasant shopping experience, and maintaining adequate stock levels. The company is committed to Environmental, Social, and Governance (ESG) initiatives and operates at the YVR Vancouver International Airport.

Requirements

Comply with company dress code.
Show passion and pride for The Brand in every area of responsibility.
Ability to lift at least 40lbs.
Minimum 2 years retail experience (high fashion and electronics accessory experience preferred).

Nice To Haves

Mandarin or Korean language is a plus
Mandarin or Spanish speaking is an asset

Responsibilities

Deliver the highest of Customer Service standards that exceeds customer expectations.
Act as ambassadors of the brand, ensuring that all customers have a pleasant shopping experience.
Maintain adequate stock level of all products carried in the stores.
Maximize sales by efficiently receiving product deliveries, restocking of the stores and assisting in the daily operation of the store.
Elevated customer interaction using the 6 steps of selling and service standards specific to the luxury category/brand.
Exceed sales targets by consistently leveraging all available selling tools.
Uphold elevated Visual Merchandising standards, both in the front and back areas.
Demonstrate ongoing enthusiasm for luxury retail or possess prior experience in this field.
Exhibit a genuine passion for the brand or industry and remain actively informed about evolving market trends.
Dedication to continuous self-improvement through self-directed learning.
Strong attention to detail and a commitment to maintaining brand image.
Professionally interacts with all levels of management and business partners.
Build customer loyalty through easy access communication and service.
Adhere to company policies and procedures, utilizing visual guidelines to sustain visual standards.
Know individual and store sales targets for every working shift.
Engage customers on the selling floor with a focus on customer service.
Maintain high energy and professional manner at all times.
Solves customer problems and exceeds expectations in store.
Services multiple customers using outstanding Customer Service standards.
Responsible for name capture and customer relationship and after sales service.
Keep inventory organization and integrity in transactions while displaying all current merchandise at all times.
Effectively operate a cash register.
Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store.
Be knowledgeable and familiar with the surrounding businesses/offerings within the facility.
Communicate pricing, out of date and inventory issues with management.
Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise on store fixtures and displays.
Assist with book inventory process (i.e., ordering, receiving, returns).
Perform related work as assigned.