Luxury Residence Supervisor | Ranch Homes

Omni Hotels & Spas•Frisco, TX

4d•Onsite

About The Position

The Luxury Residences Supervisor | Ranch Homes will ensure that the guest experience, activities, cleaning, and servicing of Ranch Homes, and public areas meet Omni four-star/four-diamond standards. This role serves as the primary liaison between the Ranch Home Concierge and Housekeeping teams, ensuring seamless, anticipatory service that reflects Omni’s luxury standards. The supervisor will maintain proactive, personalized communication with guests, coordinate and curate unique experiences, and oversee the flawless preparation and presentation of Ranch Homes. They will ensure cohesive team collaboration, support the guest journey, assign special projects, report maintenance needs, and verify housekeeping team readiness. The role also involves stepping in to support the team during peak times, managing daily room status updates, curating in-home amenities, maintaining property knowledge, fostering service excellence, and championing a safe and polished environment.

Requirements

Ability to maintain and provide 4-Diamond level guest service.
Ability to maintain 4-Diamond level cleanliness standards.
Ability to work with management on special projects.
Strong attention to detail with a sense of urgency as required.
Must be able to communicate effectively both verbally and written.
Must be able to lift a minimum of 50 lbs.
Must be able to push or pull a minimum of 75 lbs.
Must be able to stand/walk for entire shift.
Must be able to communicate via radio and phone as needed.
Must be able to work a flexible schedule including holidays.

Responsibilities

Serve as the primary liaison between the Ranch Home Concierge and Housekeeping teams, ensuring seamless, anticipatory service that reflects Omni’s luxury standards.
Maintain proactive, personalized communication with both future and in-house guests, ensuring their preferences and expectations are understood and exceeded.
Coordinate and curate unique experiences for guests by staying informed on special events, guest itineraries, and personalized preferences for each Ranch Home.
Oversee and validate the flawless preparation and presentation of Ranch Homes through regular inspections and follow-ups, ensuring each home meets or exceeds our service and cleanliness standards.
Ensure cohesive team collaboration by facilitating clear, timely communication between departments regarding guest movement, special requests, and group needs.
Support and elevate the guest journey from arrival to departure, ensuring continuity and consistency through both concierge touchpoints and housekeeping excellence.
Assign and manage detailed special projects, including bespoke guest arrangements and high-touch service elements, under the direction of the Luxury Residences Manager.
Promptly report maintenance needs or discrepancies to ensure the Ranch Homes consistently reflect pristine condition and refined aesthetic.
Oversee and verify that all Housekeeping team members are fully equipped with the necessary tools, supplies, and training to deliver high-standard service.
Step in to support the team during high occupancy or peak service moments, including direct assistance with housekeeping or guest-facing roles as needed.
Manage daily room status updates and quality checks, ensuring seamless communication between front office and back-of-house teams.
Curate elevated in-home amenities and staging, ensuring that VIP and special request homes are prepared to delight and surprise guests.
Maintain exceptional knowledge of the property, resort amenities, and local area, enabling your team to provide authentic, informed recommendations.
Foster a culture of service excellence and professional development, coaching team members to embody luxury hospitality in every interaction.
Champion a safe, secure, and polished environment for both guests and associates, upholding all standards of luxury and professionalism.