Luxury Leisure Travel Consultant

Internova Travel Group•New York, NY

2d•Hybrid

About The Position

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. The individual in this role will provide highly personalized consulting services for luxury leisure clientele. This role supports an established Principal Advisor who has a high-volume, fast-paced business. This is a hybrid role required to be onsite Tuesday-Thursday in Manhattan, NY.

Requirements

High School Diploma or equivalent required; Bachelor’s degree preferred.
Minimum three (3) years of travel experience in a luxury travel agency, DMC, or hotel sales/concierge role.
Must be tech-savvy and able to learn new platforms quickly.
Must be a self-starter who can independently, with minimal supervision and assistance, service the travel and other concierge needs of GTC clients efficiently, accurately, and with a personal touch, while always maintaining a professional demeanor and positive attitude.
Able to exercise independent sound business judgment and discretion in servicing clients from start to finish.
Able to handle sensitive client information with discretion and professionalism.
Able to work a flexible schedule, including evenings and weekends, to respond to clients when necessary.
Able to problem solve by anticipating and evaluating issues early and calmly identifying and fixing them when they arise.
Able to manage multiple complex trips simultaneously under tight deadlines.
Experience with high-end and high-demand travelers.
Strong verbal and written communication skills with high attention to detail.
Is knowledgeable about world events and weather that might affect travel plans.

Responsibilities

Independently research and execute client luxury leisure bookings, including hotel and villas, yachts, cruises, dining arrangements, trip proposals, travel itineraries, and full-service concierge.
Considering individualized client preferences, investigate and recommend different travel destination options, travel prices, and customs with minimal help, direction, and supervision.
Ensure that client is aware of all necessary travel documents and health requirements for countries to be visited.
Responsible for performing own quality control; independently review client reservations for accuracy and quality.
Must be available to the clients during their travels, in case of an emergency, a problem arises, or if they wish to make any changes of any kind. Research and propose solutions to any travel-related problem clients may experience.
Build strong relationships and act as a trusted travel advisor for both new and long-term clients.
Build and maintain strong relationships with hotel representatives, DMCs, and tour operators worldwide.
Utilize a solid understanding of luxury travel programs (Virtuoso, FSPP, STARS, etc.) to maximize client value.
Must fully understand, evaluate, and assess what services are being requested and the expected timeliness for providing the information.
Maintain ownership of each client record to ensure all details are completed to the client’s satisfaction.