Luxury Jewelry Client Service & Operations Associate

Brinker Manufacturing Jewelers Inc•Evansville, IN

1d•Onsite

About The Position

Brinker’s Jewelers is seeking a full-time Luxury Jewelry Client Service & Operations Associate to join our Evansville team. This is a highly interactive role for someone who enjoys helping clients, staying organized, managing details, and supporting the daily flow of a luxury jewelry showroom. The right person will be comfortable working with clients face-to-face, answering questions by phone and email, handling valuable merchandise, updating records accurately, and helping multiple teams stay informed and on schedule. This position is ideal for someone who is service-minded, detail-oriented, dependable, and able to keep many moving pieces organized in a fast-paced retail environment.

Requirements

Outstanding customer service skills
Strong attention to detail and accuracy
Excellent verbal and written communication skills
Professional phone, email, and internal messaging etiquette
Ability to multitask in a fast-paced luxury retail environment
Strong computer skills, including Microsoft Office, Outlook, Word, Excel, and the ability to learn new systems
Comfortable typing and entering detailed customer and item information; 45+ WPM preferred
Strong organizational and follow-up skills
Ability to work independently and as part of a team
Positive attitude and willingness to learn
Dependable attendance and punctuality
Ability to handle valuable merchandise carefully and responsibly
High school diploma or equivalent required

Nice To Haves

Prior jewelry, watch, luxury retail, customer service, POS, inventory, or administrative experience is helpful
General knowledge of jewelry service, timepiece service, gemstones, or luxury retail is a plus

Responsibilities

Welcome and assist clients at the service counter, in person, by phone, and through email
Enter client service requests accurately into the computer system, including customer information, item descriptions, condition notes, photos, requested work, due dates, and follow-up details
Carefully document jewelry and timepieces as they are received, including visible condition, item characteristics, and any client concerns
Communicate with clients regarding estimates, timelines, completed work, pick-ups, delays, and questions
Assist clients with pick-up, payment, and final review of completed work
Inspect completed jewelry and timepiece work for accuracy, quality, presentation, and readiness before client pick-up
Maintain accurate notes and status updates in the tracking system
Help manage due dates, client expectations, and daily workflow by keeping communication clear between sales associates, production leadership, jewelers, watchmakers, vendors, and management
Run and review weekly open-job reports, verify timing when needed, and follow up with clients or team members appropriately
Process transactions through the point-of-sale system
Prepare outgoing items for vendors or manufacturers when outside service is needed, including proper packaging, documentation, and tracking
Receive incoming shipments from vendors, manufacturers, or service partners and update records accordingly
Maintain stock of commonly used service supplies and help identify when items need to be reordered
Support showroom standards, including display recovery, glass cleaning, high-touch surface sanitation, replenishment, signage updates, packaging, and presentation
Assist with customer pick-ups, new receipts, credit applications, and other customer-facing processes in the POS system
Help with wrapping, packing, and presentation of customer purchases or completed items
Clean and check customer jewelry when appropriate, based on training, item type, and gem identification
Direct customer traffic by connecting clients with the appropriate sales or service professional
Support appointment flow, customer communication, and service follow-up
Stay current with assigned company, vendor, and product training
Perform minor on-site services when trained and appropriate, such as watch sizing or battery replacement
Assist with other showroom, customer service, inventory, or operational duties as assigned