Luxury Hotel Client Advisor with Italian & English (Home Office)
Sutherland
•Remote
About The Position
You will work with a global hospitality leader with: 100+ years of experience 7,000+ hotels in 123 countries 145+ million loyalty members Your mission: help customers plan their perfect stay and deliver an outstanding travel experience.
Requirements
- Italian (C1) & English (B2+)
- Good communication and interpersonal skills
- Basic computer literacy & multitasking ability
- Customer-oriented mindset
Nice To Haves
- Previous experience in Hospitality
Responsibilities
- Assist customers with hotel reservations worldwide
- Provide information about rooms, services, and offers
- Manage bookings, changes, and cancellations
- Support loyalty program members
- Handle customer requests via phone, chat, or email
- Ensure excellent customer satisfaction
Benefits
- Permanent contract & job security
- Competitive salary+ bonuses
- Additional health & life insurance
- Food vouchers
- 21 days paid annual leave
- 1.5 hours paid breaks per day
- Paid training & career development
- Opportunity to work from home (project-based)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
