Lumber Sales Associate Part - Time - 7086 Winnipeg Southwest

The Home Depot•Winnipeg, MB

7d•Onsite

About The Position

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs. As the world’s largest home improvement specialty retailer, we operate over 2,200 retail stores across North America. All of our associates have one thing in mind — helping our customers build and improve their homes and businesses.

Requirements

Communicates Effectively
Customer Focus
Interpersonal Skills
1 to 2 years Retail or Trade experience an asset
High School Diploma or equivalent

Responsibilities

Ensures Customer Satisfaction Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Educate customers about the whole project
Using empowerment program when necessary to satisfy customers
Execute daily stock maintenance: all products signed, displayed, and clean
Maintain knowledge of all products in department and adjacent departments
Proactively seek knowledge on all products and services
Follows all safety policies and procedures, Loss Prevention policies and procedures