Luggage Host - Vancouver (Seasonal Part Time until October)

Rocky Mountaineer•Vancouver, BC

8d•Onsite

About The Position

Armstrong Collective is the parent company of Rocky Mountaineer (RM) and Canyon Spirit, offering unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately-owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company. As a Luggage Host, you are responsible for providing excellence in guest satisfaction through direct service to guests at the assigned destination. The primary purpose of this position is to deliver luggage handling services to ensure all guest luggage is safely and accurately delivered to/picked up from hotels or loaded into transport trucks. You will also assist at our Stations with the boarding/de-boarding of our trains by providing assistance to guests and other team members. This position is deemed Safety Sensitive since regular access to an active railway area is required. The Luggage Host is part of the Destinations Guest Operations (DGO) team, responsible for the health and safety of colleagues, guests, the public, property, and the environment.

Requirements

Valid Class 5 AB or BC Driver’s License required, with demonstrated safe driving record
Experience in customer service
Professional communication skills, both verbal and written
Ability to multitask and take initiative
Ability to work independently and as part of a team
Highly organized with strong attention to detail
Energetic, motivated, hardworking and committed to guest service
Must be legally authorized to work in Canada through the end of the season (mid-October)

Nice To Haves

Second language an asset

Responsibilities

Manage the journey of our guest luggage with care, making sure every guest’s belongings are safely handled.
Assist at train arrivals/departures by providing help to guests with mobility requirements, marshalling motorcoaches and other tasks as required.
Take pride in maintaining the high standards of cleanliness at our Stations and Guest Centres, creating a welcoming environment for everyone.
Identify issues when they arise and work with other team members/management to promptly resolve.
Play a crucial role in tailoring experiences for guests with special requirements, ensuring that their journey is comfortable and memorable.
Help foster a safe, respectful, and positive work environment, supporting team orientation, training, and communication.
Uphold RM brand standards and contribute to team motivation, relationship-building, and goal achievement.
Collaborate with station management to recommend and implement guest experience improvements.
Ensure adherence to RM safety and security standards, promoting a culture of safety and assisting in emergency response procedures.
Report and support investigations of workplace incidents promptly and accurately.