Luggage Delivery Dispatcher (driving)

SP Plus•Las Vegas, NV

9d•Onsite

About The Position

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. You will... The Luggage Delivery Dispatcher assures passenger luggage is delivered by coordinating the pick-up and delivery of the luggage between the airline and the passenger. The dispatcher may be required to pick up luggage daily from the airport, coordinate a delivery schedule, assign luggage to drivers and assure the delivery schedule is met. This position will perform associated administrative duties including customer service and customer billing. This is a physically demanding position which requires on-the-job security training and the ability to recieve all applicable airport security badges.

Requirements

Must be at least 18 years of age
Be authorized to work in the United States
Must be able to clear a background and drug screen
Must be able to lift up to up to 75 lbs consistently throughout the shift
Experience in customer service preferred
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
Complete all required training including airport compliance
Able to obtain an airport badge
Must successfully pass the pre-employment criminal background screening.
Must pass pre-employment Drug Testing process.
Needs to be familiar and comfortable with computers.
Able to work in fast paced, high volume active guest service environment.
Available to work weekdays and weekends, night and day shift

Nice To Haves

Baggage Dispatch experience preferred
Experience in route planning preferred
Ability to work in a high pressured environment
Ability to multi-task and resolve operational situations
Knowledge of the metropolitan area
Strong computer and organization skill
Excellent communication skills

Responsibilities

Coordinates availability of drivers with the delivery schedulle
Dispatch baggage delivery routes efficiently and with a focus on meeting service levels
Provides safety guidelines when issuing operating instructions
Perform airport baggage sweeps
Billing and customer service
Regular communication with airline staff and independent contractors