Luggage Attendant/Valet

Island Hospitality Management•Ft. Lauderdale, FL

1d•Onsite

About The Position

As a Luggage/Valet Attendant, you will be responsible for assisting guests as the first point of contact and providing superior guest service by parking and retrieving vehicles. This position requires full-time with flexible availability, including the ability to work two overnight shifts per week. This is subject to change based on scheduling needs.

Requirements

Must have a valid Driver's License and be 21 years of age.
Knowledge of local roads and routes to area attractions and points of interest.
Having a proper, valid Driver's License and a clean driving record.
Highly motivated team player with strong initiative and desire for achievement.
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
Ability to work well in stressful situations.
Readily available and approachable for all guests while providing excellent guest service.
Previous experience in hospitality or customer service is a plus.
Excellent communication and interpersonal skills.
Ability to lift and carry heavy luggage (up to 50 lbs) and stand for extended periods.
Professional appearance and demeanor.
Flexibility to work various shifts, including weekends and holidays.
Knowledge of local attractions and services is a bonus.
The employee is regularly required to stand, sit or walk for an extended period of time.
The employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Nice To Haves

Knowledge of local attractions and services is a bonus.

Responsibilities

Greet guests upon arrival and departure with a warm and professional demeanor.
Assist guests with loading and unloading luggage from vehicles.
Transport luggage to and from guest rooms efficiently and safely.
Tag, store, and retrieve luggage in the luggage room as needed.
Provide directions, hotel information, and respond to guest inquiries.
Coordinate with front desk and bell staff to ensure timely service.
Maintain cleanliness and organization of the bell desk and storage areas.
Handle guest requests such as arranging transportation or delivering packages.
Report any lost or damaged luggage to the appropriate department.
Uphold hotel policies, procedures, and safety standards at all times.
Park and retrieve vehicles while providing great customer service.
Open and close car doors while assisting with luggage or other belongings.
Direct traffic in the parking area as needed and assist guests in entering and leaving the parking lot.
Collect and accurately label keys belonging to guests to ensure their proper return.
Organize and file paperwork regarding guests' vehicles and daily transactions.

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary.
401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations