Site Leader - VGM SP

Voyager Global Mobility•Chester, PA

1d•$62,000•Onsite

About The Position

Voyager Global Mobility (VGM) and its subsidiaries are transforming urban transportation across the Americas. We support more than 10,000 drivers by providing professionally managed vehicles, operational resources, and the infrastructure needed to succeed in the rideshare economy. Our fleet-as-a-service model combines well-maintained vehicles, driver support, data, and operational expertise to support leading rideshare platforms and deliver a high-quality experience for drivers and partners. The LUCID On-Site Operations Manager is responsible for overseeing the day-to-day operations of the LUCID Driver Program at the local market level. This is a hands-on, fully on-site role responsible for driver support and performance, fleet coordination, program monitoring, and communication with LUCID/Uber, vendors, and internal teams. The ideal candidate is organized, proactive, highly communicative, and comfortable managing multiple priorities in a fast-paced operational environment.

Requirements

1–3 years of experience in management, fleet management, logistics, transportation, or a related operational role.
Valid driver's license.
Strong organizational and communication skills.
Ability to manage multiple priorities simultaneously.
Strong problem-solving and follow-through skills.
Computer and technology savvy, with the ability to work with operational systems and performance dashboards.
Comfortable working independently and making decisions in a fast-paced environment.
Comfortable managing people, providing feedback, and holding others accountable.

Responsibilities

Manage the daily on-site experience for LUCID drivers.
Conduct in-person orientations for new drivers and ensure all required documentation and contracts are completed.
Ensure drivers understand program expectations, vehicle operations, and Uber requirements.
Monitor driver attendance, shift participation, and compliance.
Provide driver support while maintaining accountability and professional standards.
Monitor driver performance and productivity throughout the day.
Track key performance indicators including acceptance rate, cancellation rate, earnings per hour, and trips per hour.
Coach drivers who are not meeting expectations and escalate continued performance issues when necessary.
Encourage drivers to reposition to areas with stronger demand when appropriate.
Maintain regular communication with the LUCID/Uber team and respond promptly to requests and escalations.
Monitor Grafana to ensure vehicles are actively collecting LUCID data.
Investigate low data-collection performance and take corrective action.
Identify and escalate issues that cannot be resolved on-site.
Maintain accurate awareness of the location and status of all LUCID vehicles.
Conduct regular physical lot checks.
Ensure BOS accurately reflects vehicle locations, assignments, status, and relevant notes.
Coordinate vehicle swaps and replacements as needed.
Monitor vehicle readiness and availability for upcoming driver shifts.
Follow up on vehicles undergoing repairs, diagnostics, recalls, or other service.
Coordinate with dealerships, body shops, and fleet vendors to minimize vehicle downtime.
Ensure vehicle damage, repairs, maintenance, and other relevant information are properly documented.
Update the VGM Maintenance Reporting Sheet daily and ensure information is accurate and consistent with BOS.
Identify and resolve operational issues proactively.
Maintain clear visibility of vehicle availability, driver assignments, fleet status, upcoming orientations, and outstanding issues.
Document important events, issues, and follow-up actions.
Ensure operational issues are properly tracked through resolution.