Lube & Tire Helper (Kauai)

Servco Pacific Inc.

2d•Onsite

About The Position

At Servco Toyota Kauai, we are committed to providing top notch service to our customers. Our Lube Technicians keep our customers’ vehicles running smooth by safely and quickly performing oil and tire changes. At Servco, we are committed to providing top notch service to our customers. Our Lube & Tire Helpers keep our customers’ vehicles running smooth by safely and quickly performing oil and tire changes on our customers’ vehicles. Servco is Hawaii’s largest privately-owned business, established in 1919, and has been named one of Hawaii’s Best Places to Work for the past 15 years, and 17 years. The company provides a fun and collaborative environment where team members feel valued and appreciated, with ongoing opportunities for growth and advancement. Servco also believes in the importance of giving back to our community through partnerships with nonprofit organizations and providing annual student scholarships.

Requirements

Associate of Science Degree in Auto Technology
General automotive repair experience
Valid driver’s license
Strong driving record
Ability to safely operate manual and automatic transmission for a variety of vehicle sizes
Basic set of automotive repair tools
Ability to maintain ASE, state & manufacturer’s certification and licensing requirements

Nice To Haves

Oil changing/tire work experience
Certifications in Front End
Certifications in Brakes

Responsibilities

Punch repair order (RO) through time clock
Review work order to determine work to be performed and parts needed
Obtain necessary parts & supplies
Prepare work area
Perform oil changes, including draining and replacing oil and oil filter
Remove, replace, and/or repair tires and complete tire rotations
Perform visual inspections of vehicles to determine if additional work is needed
Report additional repairs needed to the Asst. Service Mgr. or Service Consultant
Perform quality check of service performed (e.g., road test, visual inspection)
Perform lot attendant duties as needed when not tire/lube jobs are available
Maintain productivity without jeopardizing work quality
Ensure no damage to vehicles or parts of vehicles
Follow manufacturer’s repair procedures (shop manual, TSB, Campaigns, etc.)
Follow all policies and procedures when servicing or repairing vehicles to include: affixing campaign and LOF stickers, resetting maintenance and tire pressure lights
Perform daily maintenance of shop and personal equipment and supplies
Deplete all shop supplies before new ones are obtained for replacement
Tag and turn in all warranty parts to the Parts Department daily
Return old parts to the customer or dispose of them properly
Avoid warranty charge backs for “Parts not turned in”
Assist other technicians as needed
Actively contribute to and participate in all technical training as assigned
Maintain ASE, state & manufacturer’s certification and licensing requirements
Attend safety training as required
Review technical bulletins, publications and other resources available to improve skills and knowledge
Attend shop meetings as required
Complete work according to applicable safety requirements/procedures
Properly use and store tools and equipment
Maintain a clean and orderly work area in accordance with TSM and company policies and procedures
Report unsafe conditions/hazards
Report injuries
Maintain adequate tool inventory and complete and maintain tool inventory list
Ensure customer’s vehicles are returned clean
Produce quality work that evidences pride in workmanship
Maintain personal grooming, cleanliness & uniform standards
Arrive at work, take breaks and leave work at times designated by management
Show common courtesy and respect to all customers, employees, and others
Achieve the production objectives set by management
Use shop supplies and materials in a practical and economical manner
Constructively & professionally communicate with dealership personnel to satisfy customer needs as required
Abide by safety and house rules
Develop and exercise positive relationships with all others in the performance of the job
Provide friendly, courteous, competent and satisfying or better service to all customers
Maintain customer satisfaction levels to meet expectation or above
Actively practice Servco’s Shared Values
Lead by example
Act with professionalism, integrity, honesty, and respect
Maintain good attendance
Work overtime when needed
Be well groomed and dress professionally in accordance with company dress standards
Participate in special projects and committees
Comply with all company policies, procedures, standards of conduct and house rules, and meet performance expectations
Maintain satisfactory performance and strive to exceed performance expectations
Improve job skills and job knowledge through reading and attending training
Safely dispose of all waste including oil, old filters, tires, etc.
Clean and maintain all shop related tools
Serve as a back-up Lot Attendant as needed
Other duties as assigned