Lube Assistant Manager - 19th Ave

Super Star Car Wash•Phoenix, AZ

1d•Hybrid

About The Position

The Lube Assistant Manager is responsible for overseeing the quality, customer relations and satisfaction, maintenance and upkeep of the facility, employee relations, development, training and coaching, facility purchasing and cost controls for the oil and lube department at our Full Service locations. An ideal candidate will have the ability to anticipate customer needs, build relationships and ensure safety guidelines. Strong upselling skills for maximizing sales, ability to multi-task and adjust to the workings of a transitional weather environment.

Requirements

1.5 -- 2 years of management experience required.
Technical automotive training
High school diploma or GED
Experience leading and developing a team in a high sales environment.
Excellent communication, problem-solving, and organizational skills.
Must be at least 18 years old
Hands-on, results-driven mindset with a commitment to excellence.
Ability to successfully pass a pre-employment, post-offer criminal background check
Ability to transfer to other locations within the designated district

Nice To Haves

Car wash, retail or hospitality experience preferred.
Strong background in sales and customer service, with a focus on membership-based models preferred.
Professional appearance
Clear and concise communication
Technical automotive training

Responsibilities

Direct and supervise operations of the oil and lube department
Work closely with General Manager and Site Operations Team
Execute departmental open and close duties and follow designated procedures
Ability to work outdoors in ALL weather conditions
Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures and report safety or maintenance issues to management
Maintain Quality Control factors associated with customer's overall experience, products and services, scheduling and labor cost control with respect to historical performance and seasonality
Interview, Hire, Train and Develop a team of Lube Technicians ensuring employees have a clear idea of what is expected of them, standards of acceptable and unacceptable performance, frequent measurement against these standards, and then provide appropriate training to close any performance gaps
Communicate effectively at all levels with employees, customers, peers, and management
Motivate Lube Technicians to complete job tasks efficiently and effectively
Ensure proper customer care
Facilitate and assess damage claims
Ensure compliance with all laws, rules, regulations, and policies at Local, State and Federal levels
Delegate authority to employees when appropriate
Support company initiatives, including but not limited to marketing, promotions, sales, customer service, and talent management initiatives
Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays
Keep the entire property spotlessly clean and organized
Other duties as assigned
Drain and change oil in vehicles, following all safe-handling procedures to correctly dispose of used motor oil.
Top off fluids in vehicle engines, including transmission and windshield wiper fluid
Assist customers with any request to enhance their experience
Inspect vehicles to determine maintenance and repair needs.
Replace different types of filters
Follow safety protocols for working in the repair shop and driving vehicles
Fill out work order forms as tasks are completed and communication all areas with customer