LTSS Service Care Coordinator

Centene Corporation • Remote-IA, IA

2d • $23 - $39 • Hybrid

About The Position

The LTSS Service Care Coordinator assists in developing, assessing, and coordinating holistic care management activities to support quality, cost-effective healthcare outcomes. The role may develop or assist with developing personalized service care plans for long-term care members and educates members and their families or caregivers about available services and benefits. This hybrid position supports LTSS members throughout Union County, Iowa, and surrounding areas. It requires in-person visits with members four days per week in their homes and communities, with remote flexibility when not conducting field visits.

Requirements

• Bachelor's degree and at least 1 year of related experience, or equivalent experience reflected in applicable knowledge, duties, scope, and skills.
• For the Iowa plan: Bachelor's degree and at least 1 year of experience with populations served, or RN with at least 6 years of experience with the population served.
• Ability to make in-person member visits four days per week in members' homes and communities throughout Union County, Iowa, and surrounding areas.

Responsibilities

• Evaluate member needs and available resources, and recommend or facilitate plans for the best outcomes.
• Help develop ongoing long-term care plans and identify providers, specialists, and community resources needed for care.
• Coordinate among members, families or caregivers, and care provider teams to help ensure members can access identified services.
• Provide members and families or caregivers with resource support for needs such as employment, housing, participant direction, independent living, justice, and foster care, based on assessments and service plans.
• Monitor care plans, member status, and outcomes, and recommend plan changes based on identified needs.
• Interact with long-term care healthcare providers and partners to help ensure member needs are met.
• Collect, document, and maintain long-term care member information and care management activities in compliance with applicable state, federal, and third-party payer regulations.
• Conduct on-site visits to assess member needs and collaborate with providers or resources as appropriate.
• Provide or facilitate education for members and their families or caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits.
• Provide leadership with feedback on opportunities to improve quality of care and service delivery cost-effectively.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Competitive pay
• Health insurance
• 401(k) plan
• Stock purchase plans
• Tuition reimbursement
• Paid time off and holidays
• Flexible approach to work schedules, including remote, hybrid, field, or office schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level