LTSA Program Manager

Mitsubishi Heavy Industries, Ltd.

19h•Onsite

About The Position

This position is responsible for the overall management and implementation of Long Term Agreements (LTSA/LTMA), including coordination of resources required to successfully implement contract requirements. The Service Operations LTA Program Manager is an advanced position that requires capability to perform work assignments on a wide variety of tasks with limited supervision. The manager must have the capability to make sound recommendations regarding safety, reliability, and integrity of the products and services being provided. The manager will be given greater leadership responsibility and opportunities for direct interface with customers. The LTA Program Manager also manages and coordinates all parties necessary for event planning of scheduled and unscheduled maintenance, technical responses for customer inquiries, scope recommendations, upgrade opportunities, and operational reviews.

Requirements

Bachelor's degree from four-year College or university; or at least four (4) years related experience and/or training; or equivalent combination of education and experience is required for this position.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Basic personal computer skills including electronic mail, word processing, spreadsheet, and basic database.

Responsibilities

Understand and further develop contract requirements
Establish requirements for and track cross-functional internal planning efforts for outages
Hold Service Manager responsible for outage event planning, logistic deliverables, and communicating requirements clearly via scope definition during event planning
Provide project management for contractual endeavors requiring Open, Inspection, Repair, and Close activities
Understand and be able to communicate reasons for deviation from planned cost and schedule
Provide updates and present deviations to project budgets and schedules
Review and approve customer invoices in a timely manner; oversee submission and processing
Work with finance team and support collections to maintain Accounts Receivable / Cashflow
Frequent travel to customer plant sites, often weekly, for planning outage requirements and meeting with customers on contract issues
Help in the development of new processes / improve current processes
Review all aspects of the contract, maintain lessons learned, contingency plans, etc.
Serve as focal point for the resolution of technical issues
Explore opportunities to increase sales to existing and/or new customers
Maintain accurate information in various systems utilized across the company for outage planning
Provide project administration including documentation of warranty issues; resolve warranty issues
Track all operating hours and starts for Covered Units / Interval Life Components; calculate and report actual operating hours, actual starts, and equivalent operating hours to appropriate personnel
Coordination of parts, repairs, and ordering of new parts to support outages at customer plant sites
Understand and follow the history of parts in the units, including hours, starts, and remaining life of parts in the unit and in repair
Ensure parts required to implement an outage are on site prior to the start of the outage; expedite parts as required
Arrange to ship parts off site for repair after outage completion; follow status of repair parts to ensure timely return
Reorder parts to replace non-repairable parts; forecast part requirements and arrange for parts required by the LTSA/LTMA
Consult with engineering on the remaining life of parts that have been in operation
Support internal process improvement efforts
Perform other duties as required
Comply with all safety policies, practices, and procedures, reporting unsafe activities to Management and/or Human Resources
Support ISO 9001 compliance and initiatives
Participate in proactive team efforts to achieve departmental and company goals
Contribute to building a positive team spirit
Communicate effectively with subordinates and management at all levels
Protect confidential information by not communicating, disclosing to, or using for benefit of third parties
Comply with all company policies and procedures
Business travel (land/air/overnight) based on contract needs
Maintain a good status of your driver’s license and passport
Maintain the highest degree of honesty and integrity at all times