LTL Claims Specialist

Armstrong Transport Group•Charlotte, NC

2d•Hybrid

About The Position

Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Boise, ID, Alpharetta, GA and Schaumburg, IL. Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences. We're proud to have a diverse community of more than 250 independent agent offices that rely on us to help grow their business and fuel their success. Behind the scenes, our team of over 300 corporate employees provides unwavering support, ensuring that everyone involved in the logistics process receives the care and attention they deserve. Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on creating positive experiences and fostering partnerships to help grow careers. An integral part of our organization is our corporate claims management and legal department. We are looking to grow this department and continue to provide excellent customer service to our customers, carriers, and agents. The LTL Claims Specialist will focus on the intake, investigation, and resolution of less-than-truckload (LTL) cargo claims.

Requirements

Willingness and ability to learn required LTL cargo claims processes, and/or 5 years or less of specific experience in cargo claims adjustment
Customer service orientation and negotiation skills
High degree of accuracy and attention to detail
Demonstrated ability to communicate efficiently and effectively via oral and written methods

Nice To Haves

Familiarity with LTL freight operations, bills of lading, and carrier tariffs preferred, but not required
CCPAC (Certified Claims Professional Accreditation Counsel) preferred, but not required

Responsibilities

Manage the full life cycle of LTL cargo claims related to damaged, lost, and rejected freight
Provide relevant insurance documentation to customers and carriers
Organize and request documentation for LTL cargo claims from agents, customers, and carriers, including bills of lading, delivery receipts, inspection reports, and photos
Review LTL carrier tariffs, bills of lading, and terms of carriage to determine claim liability and validity
Negotiate with customers, consignees, and/or shippers following a rejected or damaged LTL load to determine course of action related to salvage
Request insurance coverage for all-risk loads on a case-by-case basis and create insurance certificates for each load
File and track claim reports with Carrier 411, Truckstop, and Cargonet
Locate and develop case-relevant information to support claim resolution
Monitor deadlines and juggle calendars to ensure timely claim filing and response within LTL carrier claim windows
Other duties as assigned by the Claims and Legal Department