LTE Dispatcher

Juneau County•Wi 53948, WI

1d•Onsite

About The Position

This position provides critical assistance to the public through answering both County-wide emergency calls for service as well as administrative calls for the Juneau County Sheriff’s Department and dispatches appropriate Law Enforcement and/or Emergency Medical Services personnel. Provides responsive, courteous and efficient service to County residents and the general public.

Requirements

High School Diploma or equivalent.
Ability to obtain a current NCIC and Emergency Dispatching certification.
Successful completion of Basic Law Enforcement Communications Officer’s Course and maintain continuing education hours throughout employment.
Knowledge of modern telecommunication, communication radio and computer equipment.
Knowledge of County policies, procedures and practices.
Knowledge of local government organization and its departmental operating requirements.
Knowledge of laws and policies regarding open records/public information vs. confidential information.
Knowledge of terminal security rules and regulations for granting access to National and State criminal databases.
Knowledge of the County geographical layout, landmarks, road locations and municipality locations within the County.
Knowledge of use of GPS and GIS data relating to county landmarks, roads, and businesses.
Ability to maintain truthful and accurate written and verbal communication.
Ability to think and act quickly, accurately and calmly in emergency/stressful situations and handle traumatic details/information related to service calls.
Ability to work independently and as part of a team.
Ability to communicate effectively with other members of the staff, supervisor, the public and other agencies.
Knowledge and ability to follow the policies and practices contained in the County Personnel Handbook.
Ability to work the allocated hours of the position and respond after hours if needed.

Nice To Haves

Two (2) years of experience as a Dispatcher.

Responsibilities

Using a computer-aided dispatch system, receives emergency calls for service from the public requesting law enforcement, emergency medical or other service; determines nature and location of emergency, determine priorities, and dispatches necessary emergency units in accordance with established procedures.
Transmits and receives messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment.
Maintains contact with all units on duty; maintains status and location of officers.
Inquires, enters, updates, interprets, verifies, receives and disseminates information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property, warrants and restraining orders; monitor several complex public safety radio frequencies.
Provides Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED), including CPR instructions to citizens until emergency responders arrive on scene.
Transmits, receives and monitors multiple radio talk groups to include emergency services, schools, Public Works Department and other law enforcement agencies.
Use proper interview questions to obtain information for call entry.
Operates the CAD, Siren, Records Management and in-house computer systems.
Provide scene safety instructions to callers who are involved in high-risk situations until first responders or law enforcement officers are on scene.
Answers non-emergency calls for assistance.
Creates and maintain accurate records providing documentation for all events and occurrences within the Communications Center.
Monitors weather and other natural disaster conditions and notifies staff and public of hazards.
Interprets messages, analyze distances and time periods and communicate the same to others.
Provides needed backup to other staff members during periods of absence and during peak workloads as directed.
Assumes one or more on-going, specialized assignments such as training officer, terminal security coordination for State/Federal criminal databases, receives cross-training to provide back-up to administrative assistants and office specialists when needed.
Attends meetings and events to promote positive public relations.