LTC Onboarding Specialist

RedSail Technologies•Oak Brook, IL

13d•Hybrid

About The Position

LTC Onboarding Specialist Job Summary The Onboarding Specialist (OS) is responsible for guiding pharmacies through startup, configuration, conversion, training, and providing support through go-live, delivering successful implementations that improve patient care and boost operational efficiency. The OS must be thoroughly knowledgeable about the products they implement to understand the customer’s needs and ensure they can fully utilize the products they purchase. The OS also conducts specialized customer training when requested.

Requirements

Associate’s degree and/or equivalent experience in education or pharmacy-related field
3+ years’ experience with long-term care pharmacy operations and workflow processes
Experience delivering excellent customer service
Ability to quickly learn new software and emerging technologies
Ability to work independently and collaboratively in a fast-paced, dynamic environment

Nice To Haves

Certified Pharmacy Technician (CPhT)
Knowledge of applicable state, federal, and DEA regulations
Familiarity with cloud base software in healthcare or pharmacy settings

Responsibilities

Understand customer needs and day-to-day pharmacy workflows, with the ability to identify opportunities to streamline pharmacy operations and improve patient outcomes through software solutions.
Guide pharmacies through setup and configuration of key areas of the application
Advise internal team members of current implementation status and escalate risks
Participate in onboarding meetings as needed
Conduct training for new customers and ongoing training
Collaborate with pharmacy customers with pre-conversion data clean-up and assist with validating converted data accuracy.
Perform comprehensive end-to-end testing of the application from patient/medication order entry through dispensing, billing, reporting, and integration with external systems (eMARs, payers, wholesalers, etc)
Provide go-live support
Troubleshoot pharmacy software applications and workflow process issues creatively and effectively
Travel to customer sites or business-related functions, as necessary
Support product sales demos by demonstrating workflows, best practices, and the value toprospective customers
Other duties as assigned