LSE Senior Center Aide

Town of Apex•Apex, NC

13d•Onsite

About The Position

The Town of Apex is seeking a part-time Senior Center Aide to support older adults and create a warm, welcoming environment. This role involves performing routine clerical, customer service, and front desk functions within the Town's Senior Center. This is a limited service position, eligible for up to 20 hours per week or 1,000 hours per year, and is not eligible for benefits. The position runs year-round.

Requirements

Candidates must be at least 18 years of age and available to work.
Cash drawer, general clerical and public contact experience.
Considerable knowledge of office practices and procedures, grammar, and punctuation.
Considerable knowledge of word processing, data base maintenance, spreadsheet data entry, and other specific information technology applications.
Skill in customer service including problem-solving and conflict resolution.
Ability to utilize on-line registration and data-base programs, to troubleshoot software issues and work with programmatic staff on registration and software issues.
Ability to communicate effectively in person and by telephone.
Ability to follow oral and written instructions and procedures.
Ability to type and/or enter data with accuracy at the speed required by the particular program or position utilizing the services of this role.
Ability to learn and apply filing and coding systems and to arrange and place records, reports, and files into a proper sequence.
Ability to compile information from data processed or records kept.
Ability to establish and maintain effective working relationships with the general public and other employees.
Ability to deal effectively with the public, possess strong computer skills & handle a wide variety of duties.

Nice To Haves

The preferred candidate will have cash drawer, general clerical and public contact experience.

Responsibilities

Performs general office duties and serves as receptionist for the Senior Center.
Receives and greets the public and employees; gives information concerning visitor's needs; handles most requests independently.
Answers phones, provides information regarding departmental programs, services, and policies or refers to appropriate person.
Registers patrons for programs using our registration software (Activenet), collects fees for programs and balances a cash drawer.
Responds to citizen inquiries and complaints.
Answers requests for information from customers or the general public who use the Town's services; identifies procedures that address needs or refer customer to proper staff member; follows-up with customers or other processes to insure proper disposition.
Provides status updates to co-workers and supervisor through oral or written reports.
Conduct tours of facility and rental space, providing verbal information as well as specified handouts regarding rental process and policies, etc.
Takes messages, forwards calls, and assists staff with visitors.
Serves as backup for full time Customer Service Representative as needed.
Performs related duties as required.