Provides a coordinated, strategic approach to detect early, assess, and manage effectively the chronically and/or mentally fragile patient population's unmet health and social needs. Utilizes tools and documents that support a guided care process, collaborating with patient/family toward an effective plan of care. Provides effective communications to improve health literacy for patients/families. Coaches patients/families towards successful self-management of their chronic disease. Acts as liaison between PCP and Specialists on patient condition as needed between office visits. Develops a care plan based on mutual goals with the patient, family, and provider’s emergency plan, medical summary, and ongoing action plan. Monitors patient adherence to plan of care and progress toward goals, and facilitates changes as needed. Promotes healthy behaviors in all populations and ensures navigation assistance with community resources. Assists in outreach to patients made after they have been seen in ED or inpatient stay. Facilitates patient access to appropriate medical and specialty providers as well as other care coordination team support specialists (e.g., Diabetes Educator). Cultivates and supports primary care and subspecialty co-management with timely communication, inquiry, follow-up, and integration of information into the care plan regarding transitions-in-care and referrals. Serves as the contact-point, advocate, and informational resource for patient, family, care team, payers, and community resources. Enrolls patient in Medicaid and assists with other community resource referrals. Ensures effective tracking of test results, medication management, and adherence to follow-up appointments. Facilitates and attends meetings between patient, families, care team, payers, and community resources. Ensures all VBR and MSSP metrics are met. Assists with VFC (Vaccines for Children) immunization programming at current Primary Care sites.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree