LPN Team Lead @ Partnered-Dialysis Clinics (Pensacola, FL)

Ennoble Care•Pensacola, FL

6d•Hybrid

About The Position

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today! The LPN Care Coordinator Team Lead is a senior, field-based role within Ennoble Care’s Care Coordination program. This position combines hands-on, embedded care coordination responsibilities with the oversight, leadership, and operational management of a team of 8–12 Embedded Care Coordinators (CCs) across clinics. The Team Lead serves as the subject matter expert for facility-based care coordination, acting as a trusted bridge between Ennoble Care’s clinical teams, clinical staff, and the broader care coordination function. Ennoble Care fosters an integrated, respectful culture that values accountability, meaningful impact, and long-term professional growth based on performance and organizational needs.

Requirements

CMA or LPN license required
Valid Driver's license and access to a vehicle required
At least 2 years of management experience in a healthcare setting
Knowledge of principles and processes for providing customer and patient services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Proficiency in the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
Understanding of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
Familiarity with principles and procedures for personnel management

Nice To Haves

Experience in a lead, senior, or supervisory care coordination role
Familiarity with facility-based operations and workflows
Experience onboarding or training colleagues in care coordination workflows

Responsibilities

Maintain consistent embedded presence at assigned clinics and serve as a practicing CC for Ennoble Care's patient panel where applicable (depending on panel size expectations above)
Execute all core daily CC responsibilities such as prescription management, lab/radiology orders, referral coordination, pre-visit check-ins, missed treatment outreach, and post-discharge follow-up
Function as the “glue” between facility staff and Ennoble Care’s services, including house calls, hospice, and ancillary programs
Conduct proactive rounds with both patients and clinic staff, respond to acute patient needs, and escalate to providers as appropriate
Meet the same daily task minute goal as a standard Team Lead (400 mins/day), unless engaged in approved training or onboarding activities
Support facilitated telehealth and RPM programs within assigned facilities
Directly oversee a team of 8–12 Embedded CCs across multiple facilities and/or markets
Provide day-to-day guidance, coaching, and support — ensuring all CCs execute daily responsibilities consistently and to standard
Serve as the primary point of escalation and problem-solving resource for the embedded CC team
Monitor individual and team performance against KPIs; address performance gaps directly or escalate as needed
Coordinate with the providers to ensure they have everything needed from the CC team
Partner with leadership on staffing decisions, performance management, and team development
Set and model the standard for documentation quality, reliability, communication, and patient engagement
Backfill for Embedded CCs as needed to maintain care continuity
Travel to facilities to oversee Care Coordinators and assist as needed
Support onboarding and training of new Embedded CCs, ensuring completion of all required credentialing and training modules
Support new Embedded CCs through their ramp period, setting performance expectations and conducting regular check-ins
Build and maintain strong working relationships with clinic staff to ensure smooth day-to-day coordination
Represent the CC team professionally in any joint meetings
Monitor and report on clinical and operational metrics weekly; track and escalate any metric trending off target in a timely manner
Ensure accurate, up-to-date patient documentation in OA at all times
Flag operational issues, workflow gaps, or patient concerns promptly and propose solutions
Help refine and update CC-facing tools, checklists, and SOPs as the program evolves