LPN Team Case Assistant - Home Care (Full Time, Days)

Rochester Regional Health

1d • $25 - $30 • Onsite

About The Position

Utilizing clinical experience, coordinates patient services under the direction of the team manager/designee. This includes but not limited to prioritization and coordination of daily patient schedules, requesting additional services such as aide, therapy, social work, interpreter services, and ensuring that referrals for services are appropriately assigned in a timely fashion.

Requirements

• Graduate from an accredited School of Practical Nursing.
• Current LPN licensure in State of New York.
• Excellent interpersonal skills and customer service skills.
• Ability to multi-task in a fast paced environment.
• Proficient use of Microsoft office.

Nice To Haves

• One year of experience in home care setting or medical office preferred

Responsibilities

• Validates supplemental orders and processes per policy.
• Remains available to assist in other duties deemed appropriate to the scope of practice of an LPN.
• Manages multiple phone calls in a timely and professional manner providing appropriate follow up to assure callers’ needs are met.
• Provides field staff assistance and resources for appropriate day to day issues as they arise under the direction of the team manager/designee.
• Checks email in a timely manner providing follow up to assure sender’s needs are attended appropriately.
• Collects, organizes and reviews various programs for information and reporting and initiates follow up.
• Updates the EMR per agency standards.
• Performs functions related to transfers or discharges as required by regulation.
• Builds and maintains strong, communicative relationships with the team.
• Provides exemplary customer service.
• Performs general office duties/projects including but not answering phones, documentation/order processing, copying, filing, mailing, and obtaining/ordering office supplies.
• Assists in orientation of new staff, role modeling, participates in quality assurance activities.
• Attends team meetings and other internal meetings as requested.
• Other duties as assigned.

Benefits

• Integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond.
• The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials.
• Vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree