LPN - Patient Portal Coordinator

The US Oncology Network•Norfolk, VA

5d•Remote

About The Position

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for an EMR LPN to support our office in Norfolk remotely. The LPN – Patient Portal Coordinator is responsible for managing and coordinating high volumes of incoming patient portal messages and refill requests. This role requires strong clinical judgment, excellent communication skills, and the ability to work efficiently in a fast-paced, remote environment. The LPN will respond to patients within scope of practice and collaborate closely with providers and clinical teams to ensure timely, accurate follow-up and resolution of patient concerns.

Requirements

High school graduate or equivalent.
Graduate from an accredited school for practical nursing.
Current LPN state license and registration with the State Board of Practical Nursing in practicing state.
Current CPR certification required.
Strong computer skills.

Nice To Haves

Minimum of two years-experience as a practical nurse in a hospital or clinic setting preferred but not required.
Oncology experience preferred but not required.

Responsibilities

Manage and coordinate incoming patient portal messages in a timely and efficient manner
Respond independently to patient inquiries within LPN scope of practice and established protocols
Collaborate with providers and clinical teams to address patient concerns requiring escalation or clinical decision-making
Ensure timely follow-up and full resolution of patient portal communications
Process prescription refill requests, including routing controlled/2FA medications to the appropriate provider
Maintain organized workflow to manage high message volumes and prioritize urgent concerns appropriately
Document all patient interactions, provider communications, and actions taken accurately and thoroughly