LPN Patient Navigator

McPherson Hospital•McPherson, KS

7d•Onsite

About The Position

Under general supervision of the Nursing Supervisor, the LPN Patient Navigator performs care coordination and professional nursing functions. This role assesses the severity of patient health concerns using protocols and algorithms to determine appropriate dispositions, such as emergency care, clinic provider appointments, or triage nurse clinic services, all within the scope of licensed practice. The Triage staff member will also support providers in triaging walk-in patients. Candidates should possess a strong community health/public health orientation.

Requirements

Minimum 2 years of healthcare experience
Certified Nurses aide/Medication aide/or Medical assistant
Knowledge of disease processes, normal growth, and development of all age groups.
Community health knowledge.
Culturally sensitivity with respect to working with persons and groups of diverse racial, ethnic, economic, and social backgrounds.
General computer skills required.
Experience with EHR systems.
Ability to maintain a positive attitude with changing conditions.
Ability to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information.
Seeks out available resources to resolve problems.
Strong verbal and writing communication skills.
Professional and mature demeanor.
Ability to work effectively under pressure by prioritizing work activities.
Ability to function independently as well as the ability to work as part of a team.
Currently CPR certified.

Nice To Haves

Previous experience in rural health clinic preferred.
Triage experience of at least 1 year preferred.
Proven leadership, physician relations and communication skills.

Responsibilities

Support providers in triaging all walk-in patients.
Schedule/direct patient telephone calls, including walk-in patients requesting health care services.
Evaluate and assess patient’s health care needs based on patient’s signs and symptoms utilizing established triage protocols and guidelines.
Obtain appropriate input and direction from the provider as needed to determine best clinical course of action and recommendations for specific patient health care needs.
Accurately document symptoms/complaints, advice provided, and patient/caller response.
Follow policies, procedures, and protocols to ensure consistency and departmental effectiveness, improve health care outcomes of patients/callers, and enhance their access to appropriate health care.
Coordinate and schedule future, same-day, and walk-in appointments on the provider schedules.
Utilize triage protocols appropriately.
Monitor patient flow in clinic; ensure that patients receive all recommended services in a timely manner.
Perform other nursing functions as assigned.
Assist providers with special procedures as needed.
Assist with prescription refills and communications per protocol.
Assure that pertinent medical information is forwarded to proper departments as needed for continuity of patient care.
Document in electronic health record (EHR), triage assessment, plan, implementation, and evaluation, follow-up.
Complete other duties as assigned by Nursing director.
Track patients that “no show” for appointments.
Set up new patients for appointments and do all required new patient paperwork.