LPN Patient Care Coordinator - Home Care/Hospice

Rochester Regional Health • Rochester, NY

1d • Hybrid

About The Position

The Patient Care Coordinator delivers superior customer service while receiving and processing referrals initiated at the customer care center point of entry for Rochester Regional Health Home Care and Hospice. Performs all functions that facilitate the efficient processing of referrals and promotes overall patient satisfaction with Rochester Regional Health Home Care and Hospice Services.

Requirements

• Graduate of an accredited Licensed Practical Nursing program with a minimum of 2 years LPN experience required.
• A minimum of 2 years customer service experience required.
• Valid NYS LPN license
• Basic computer skills are necessary, including but not limited to the ability to navigate on a personal computer within a Windows based operating environment; the ability to access and create basic e-mail messages; and the ability to open, edit, and save basic electronic documents if necessary.

Nice To Haves

• 2 years home health care LPN experience preferred.
• Maintains knowledge of insurance and reimbursement guidelines and changes.
• Strong communication skills.
• Strong decision-making and problem-solving skills.
• Excellent time management and organizational skills.
• Ability to handle changing work environment and to prioritize activities.
• Proven ability to work in a team environment.
• Flexibility to work a varied work schedule when needed to meet department needs.

Responsibilities

• Screens all inquiries from referral sources (hospitals, physicians, clinics, patients/family members, etc.) and provides accurate and reliable information regarding the criteria for admission to home health care/hospice services.
• Responds knowledgeably and professionally to inquiries regarding Rochester Regional Health Home Care and Hospice services and programs.
• Obtains necessary patient specific information at the time of referral to maximize the potential that patient will meet admission criteria.
• Appropriately and accurately inputs admission data and completes referral and coordinates service requests with a focus on the patients’ care needs and to assure a timely admission to service.
• Obtains required billing information to process verification and billing authorization and generates physician orders.
• Understands and utilizes Medicare home care guidelines in establishing home care referrals.
• Coordinates all patient specific needs, i.e., scripts to vendor for IV needs, DME Requests or other tasks as assigned.
• Answers calls and obtains pertinent information to quickly and accurately identify and assess caller’s needs and determine action steps to satisfy those needs or to resolve basic types of customer service inquiries.
• Projects patience, empathy, caring and sincerity when answering phones and ends all calls with “Is there anything else I can do for you today”.
• Collects, documents and provides reports of required data.
• Builds and maintains productive working relationships with all internal and external customers.
• Provides assistance when needed with referral process for Home Care Coordinators.
• Provides back up and support for all special assignments or tasks assigned to other Patient Care Coordinators.
• Assists with special projects, activities.
• Consistently demonstrates high standards of integrity by supporting the Rochester Regional Health's mission and values and adhering to the Corporate Code of Conduct.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• With training provided, must demonstrate the ability to learn and utilize new systems, computer applications and operating environments as necessary.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Benefits

• Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree