LPN Hospice Intake Coordinator

Legacy Health Services • Parma, OH

1d • Hybrid

About The Position

The Hospice Intake LPN serves as the initial clinical touchpoint for patients, families, and referring providers entering hospice care. This role requires a highly experienced clinician who combines deep knowledge of end-of-life care with strong clinical assessment skills. The Intake LPN efficiently processes referrals, determines initial eligibility, gathers necessary medical documentation, and coordinates with the interdisciplinary team to ensure a seamless, compassionate, and timely transition into hospice services. This role would be a hybrid position!

Requirements

• Active, unencumbered Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) license in the state of practice.
• Minimum of 5 years of nursing experience required, with at least 2–3 years specifically within hospice, palliative care, or home health.
• Proficient in medical terminology related to end-of-life care, oncology, and chronic disease trajectories.
• Exceptional active listening, verbal communication, and crisis-de-escalation skills.
• High proficiency with Electronic Medical Records (EMR/EHR) software and Microsoft Office.
• Strong organizational skills with the ability to multitask in a fast-paced, high-volume environment.

Nice To Haves

• Prior experience in intake highly preferred.
• CHPLN (Certified Hospice and Palliative Licensed Practical Nurse) is a strong plus.

Responsibilities

• Review & Screen: Evaluate incoming referrals from hospitals, long-term care facilities, and community physicians to determine initial hospice eligibility based on CMS guidelines.
• Clinical Triage: Review complex medical records, diagnostic reports, and physician notes to assess patient acuity and immediate care needs.
• Payer Verification: Collaborate with the billing/admissions department to verify insurance benefits (Medicare, Medicaid, and private commercial plans).
• Liaison: Act as the primary point of contact between referring physicians, hospital discharge planners, the hospice medical director, and the field admission team.
• Scheduling: Coordinate and schedule immediate face-to-face clinical assessments and admissions visits for field RNs.
• Compassionate Guidance: Conduct empathetic telephonic consultations with patients and grieving family members, explaining the hospice philosophy, services, and expectations.
• Crisis Management: Provide immediate, supportive, and calm telephonic triage for families in distress during the referral process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree