LPN - Client Relationship Specialist - In Office

HCR Home Care•Rochester, NY

8d•$21 - $28•Onsite

About The Position

The Client Relationship Specialist is an LPN responsible for developing and maintaining client relations and intake of direct patient referrals made to HCR. This role involves cultivating relationships with physicians and hospitals to facilitate Home Care solutions, monitoring faxes and electronic documents, managing intake emails, performing data entry, and providing phone support. The position requires excellent customer service and the ability to work in a fast-paced environment.

Requirements

Graduate of an accredited practical nursing program.
Licensed to practice in NYS.
Minimum of 4 years of experience in a clinical setting.
Exceptional customer service and communication skills.
Highly proficient and efficient working with a computer.
Detail-oriented.
Able to work in a fast-paced environment.

Responsibilities

Develop and maintain client relations and intake of direct patient referrals.
Cultivate relationships with physicians and hospitals to facilitate Home Care solutions.
Monitor HCR RightFax folders, label faxes, and attach electronic documents to patient records in Home Care Home Base (HCHB).
Monitor Intake Team email.
Produce timely and accurate data entry.
Enter orthopedic prescreens into HCHB according to agency protocol.
Provide phone support to the department and triage calls to Intake staff.
Provide excellent customer service to internal and external customers.
Participate in department and agency meetings.
Other duties as assigned.