LPN Centralized Scheduler Atrius Health Kenmore

UnitedHealth Group•Boston, MA

11h•Remote

About The Position

As the Centralized Scheduler Licensed Practical Nurse (LPN), you provide clinical oversight to the Central Scheduling Team to ensure patients are scheduled appropriately and in alignment with organizational policies and procedures. You practice within the full scope of your licensure while supporting continuity, safety, and quality of care for patients and their families. You identify situations that require clinical judgment or decision making and appropriately escalate these concerns to leadership or the clinician. Through your guidance, you help foster a patient centered scheduling process that promotes efficiency, accuracy, and overall well being. Explore opportunities with Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Requirements

Graduate from a state-approved school of practical nursing
Current, unrestricted license to practice as a practical nurse in the Commonwealth of Massachusetts
American Heart Association Basic Life Support (BLS)
Proven ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications

Nice To Haves

Experience in ambulatory care, specialty care, or infusion services is preferred.
1+ years of nursing experience
Experience with an electronic medical records system
Infusion and scheduling experience

Responsibilities

Provide clinical oversight to the Central Scheduling Team to ensure patients are scheduled appropriately and in alignment with organizational policies and procedures.
Practice within the full scope of licensure while supporting continuity, safety, and quality of care for patients and their families.
Identify situations that require clinical judgment or decision making and appropriately escalate these concerns to leadership or the clinician.
Foster a patient centered scheduling process that promotes efficiency, accuracy, and overall well being.
Interpret clinical documentation to ensure appropriate scheduling and patient readiness.
Coordinate complex, multi step appointments (infusion chair time, nursing coverage, pre infusion labs).
Collaborate effectively with healthcare team.
Communicate any pertinent information to the relevant members of the health care team verbally and/or through medical record.
Maintain patient confidentiality.
Under established protocols or under specific clinician direction, communicate with patients or family regarding specific test results or follow-up plans.
Identify scheduling conflicts, clinical concerns, or missing prerequisites.
Exercise sound judgment in escalating clinical questions to appropriate providers.
Work independently while maintaining alignment with clinical protocols.
Participate in organizational and departmental process improvement activities.
Perform other duties as assigned.