LPN Care Navigator (New Mexico)

Cosan Group • , NM

1d • Remote

About The Position

Cosán is a leading healthcare services organization committed to delivering exceptional patient care and innovative solutions to providers and partners. Join a mission-driven, collaborative team that values compassionate care and meaningful patient outcomes. As a LPN Care Navigator, you’ll play a vital role in closing gaps in patient care and making a real difference in the lives of those managing chronic conditions.

Requirements

• Active Licensed Practical Nurse or Licensed Vocational Nurse license
• Must have multi-state compact license.
• Willing to obtain company-paid state-specific license if needed.
• Must reside in the U.S.
• Minimum 2 years’ clinical experience.
• Experience working with EMR systems.
• Familiarity with chronic condition management and individualized care planning.
• Intermediate to advanced computer skills, with the ability to navigate multiple systems.
• Telephonic and virtual communication skills to effectively engage with patients and providers.
• High-speed broadband internet and private home workspace required
• Candidates must complete a company-provided internet speed test to confirm a minimum of 50 Mbps download / 5 Mbps upload.
• Private workspace for compliance with HIPAA privacy laws.

Nice To Haves

• 2-5 years’ clinical experience.
• Prior experience with CMS CCM/PCM guidelines.
• Previous experience in adult in-home, in-facility, or remote chronic care coordination.
• Experience with complex care management principles.

Responsibilities

• Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
• Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
• Maintain call quality standards through consistent engagement and professional communication in every patient interaction.
• Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.
• Support care coordination goals by staying on schedule with monthly outreach targets.
• Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services.
• Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle.
• Partner closely with providers, clinical teams, and caregivers to support positive patient outcomes.
• Document all patient interactions in real time using the care coordination platform.
• Maintain HIPAA compliance in all patient communications and documentation.
• Maintain accurate, real-time documentation to support LPN care coordination goals.

Benefits

• Paid Time Off + Company Holidays.
• Medical, Dental, Vision Insurance.
• Complimentary Life Insurance.
• 401(k) Plan.
• Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage.
• Employee Assistance Program including mental health resources.
• Company-provided equipment (laptop, monitor, headset, etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED