Loyalty Business Development & Retention Specialist-2

Topgolf • Dallas, TX

21h • Remote

About The Position

At Topgolf, we believe in the unlimited power of play to drive fun, connection, and innovation. Whether you work behind the scenes or directly engage with Players, your role is key to bringing people together and redefining entertainment. We’re seeking fun-loving playmakers who are serious about delivering excellence and results—but who don’t take themselves too seriously. If you thrive in a fast-paced, collaborative environment focused on creativity and incredible experiences, Topgolf is the place for you. Grow your career, make an impact, and let your individuality fuel your success! The Loyalty Business Development & Retention Specialist plays a pivotal role in driving the success and growth of Topgolf’s loyalty program. This position is responsible for acquiring new members, retaining existing members, and re-engaging lapsed accounts through proactive outreach and relationship management. This role requires strong communication skills, the ability to manage a high volume of interactions, and a commitment to meeting or exceeding monthly sales targets. You will guide new members through onboarding, ensuring a seamless and positive experience, while also serving as a trusted point of contact for ongoing member support. The Specialist works closely with the Venue Support Center and Venue Operations teams to enhance and optimize program performance. Additionally, this role supports National Members by partnering with venues to facilitate renewals and deliver exceptional service, directly contributing to the growth, retention, and overall success of the loyalty program.

Requirements

• Strong communication skills with the ability to engage, influence, and build relationships
• Proven ability to manage a high volume of interactions while maintaining quality and professionalism
• Experience meeting or exceeding sales or retention targets
• Customer-focused mindset with a passion for delivering exceptional experiences
• Strong organizational, multitasking, and time management skills
• Ability to collaborate effectively across cross-functional teams
• Adaptability and comfort working in a fast-paced, performance-driven environment

Responsibilities

• Proactively engage prospective, current, expiring, and lapsed members to drive enrollments and renewals
• Meet or exceed monthly sales and retention targets
• Conduct high-volume outreach through calls, emails, and other channels to promote program value
• Build strong relationships and deliver exceptional member experiences
• Guide new members through the onboarding process and ensure understanding of program benefits
• Provide ongoing support and serve as a resource for member inquiries
• Partner with Venue Support Center and Venue Operations teams to improve program execution
• Share insights and feedback to enhance loyalty strategies and processes
• Serve as a key point of contact for National Members
• Coordinate with venues to facilitate renewals and ensure consistent service delivery

Benefits

• Competitive base salary + potential bonus incentive tied to performance
• Access to medical, dental, vision, 401(k), and wellness resources
• Topgolf discounts, team events, and a collaborative culture
• Opportunities to expand expertise in sales, loyalty strategy, and customer engagement
• A dynamic environment driven by teamwork and the Unlimited Power of Play
• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) playmaker match, free mental well-being platform

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees