Loyalty Business Development & Retention Specialist-1
About The Position
As the Loyalty Business Development & Retention Specialist, you will play a pivotal role in driving the success of our loyalty program. This position requires strong communication skills, the ability to manage a high volume of interactions, and a commitment to meeting or exceeding monthly sales targets. Your time will be spent growing the program and working with current members as well as engaging members whose accounts are expiring or have lapsed. Your days will include utilizing proactive outreach to encourage new acquisitions and drive renewals to strengthen retention rates. You will also be responsible for guiding new members through the onboarding process. In this role, you will collaborate closely with the Venue Support Center and Venue Operational teams to enhance and optimize the program. Additionally, you will serve as a key point of contact for National Members, partnering with supporting venues to facilitate renewals and provide exceptional service. Your efforts will contribute directly to the growth and sustainability of our loyalty program, ensuring that members receive support and have a positive experience.
Requirements
- Strong communication skills
- Ability to manage a high volume of interactions
- Commitment to meeting or exceeding monthly sales targets
Responsibilities
- Drive the success of the loyalty program
- Grow the loyalty program
- Work with current loyalty program members
- Engage members whose accounts are expiring or have lapsed
- Utilize proactive outreach to encourage new acquisitions
- Drive renewals to strengthen retention rates
- Guide new members through the onboarding process
- Collaborate closely with the Venue Support Center and Venue Operational teams to enhance and optimize the program
- Serve as a key point of contact for National Members
- Partner with supporting venues to facilitate renewals and provide exceptional service
- Contribute directly to the growth and sustainability of the loyalty program
- Ensure that members receive support and have a positive experience
Benefits
- Free Play
- 1/2 price food
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) playmaker match
- Free mental well-being platform
- FREE Mental Health Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
