Loyalty Business Development & Retention Specialist-1

Topgolf • Dallas, TX

1d

About The Position

The Loyalty Business Development & Retention Specialist I plays a key role in supporting the growth and success of Topgolf’s loyalty program. This entry-level role focuses on driving new member acquisition, supporting retention efforts, and re-engaging lapsed members to strengthen long-term loyalty. You will manage a high volume of member interactions, leveraging proactive outreach and strong communication skills to meet or exceed monthly sales and renewal targets. You will also guide new members through onboarding, ensuring a smooth and positive introduction to the program. Working closely with the Venue Support Center and Venue Operations teams, you will contribute to optimizing program performance and delivering a consistent, high-quality member experience.

Requirements

• Strong communication and interpersonal skills with the ability to build relationships
• Ability to manage a high volume of interactions while maintaining attention to detail
• Results-oriented mindset with a drive to meet or exceed targets
• Strong organizational and time management skills
• Customer-focused approach with a passion for delivering great experiences
• Ability to collaborate effectively in a team environment

Nice To Haves

• 1–3 years of experience in sales, customer service, business development, or loyalty programs
• Familiarity with CRM systems and Microsoft Office tools

Responsibilities

• Conduct proactive outreach to prospective members to drive new enrollments
• Support growth of the loyalty program by identifying and pursuing acquisition opportunities
• Meet or exceed monthly sales and membership targets
• Engage current members to encourage renewals and continued participation
• Reconnect with expiring or lapsed members to support reactivation efforts
• Contribute to strategies that improve retention rates and member lifetime value
• Guide new members through onboarding to ensure a seamless and positive experience
• Provide ongoing support to address questions and enhance engagement
• Deliver timely, professional, and customer-focused communication
• Partner with Venue Support Center and Venue Operations teams to support program execution
• Share feedback and insights to improve processes and member experience
• Assist with initiatives aimed at optimizing program performance
• Serve as a point of contact for National Members
• Collaborate with supporting venues to facilitate renewals and ensure consistent service
• Help deliver a cohesive and high-quality experience across all member touchpoints

Benefits

• Competitive base salary plus performance-based incentives tied to sales and retention goals
• Access to medical insurance
• Access to dental insurance
• Access to vision insurance
• 401(k)
• Wellness resources
• Topgolf discounts
• Team events
• Opportunities for career growth and professional development
• Free Play & 1/2 price food
• 401(k) playmaker match
• Free mental well-being platform

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees